Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
476
Views
0
Helpful
2
Replies

CLI Analyzer 3.6.5 upgrade

ng911ng911
Beginner
Beginner

‎03-18-2020 01:11 AM

The windows upgrade to 3.6.5 keeps running into a weird error that it can't access the nw.exe file which is clearly in their folder structure. The install fails each time. Anyone else is experiencing this problem?

Labels:
0 Helpful
2 Replies 2

jofrumki
Cisco Employee
Cisco Employee

‎03-18-2020 07:14 AM

You may want to try a fresh install in this case, uninstalling first may also be necessary.

0 Helpful

jllenhart
Beginner
Beginner

‎03-23-2020 09:00 AM - edited ‎03-23-2020 09:02 AM

Rolling in another 3.6.5 upgrade issue as an FYI.

 

On Windows 10 1909 the upgrade ran fine with version 3.6.5 replacing version 3.6.4 as expected.  On Windows Server 2012 R2 the upgrade (prompted from with Analyzer 3.6.4 itself) installed as an additional version, so both were showing in Programs and Features.  When that was true the application wouldn't open but you could see multiple related processes in Task Manager.  Uninstalling version 3.6.4 fixed it.  No need to re-install 3.6.5.

 

Johnny Lee

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents