Thank you for the update, based on the information provided the customer has deployed the Transactional version of the CSPC, a.k.a Ultra Small. This version is incompatible with a majority of networks and is mostly used as a POC.  Please have the customer redeploy the CSPC using the Small version this time, it will provide the recommended HDD size of 250GB, not the 40GB the current one is using. Contact us if you have any questions regarding this issue. ... View more

Would you be able to provide the following from the customer in a private message please? Appliance ID (CSP00090XXXXX) CSPC HDD size Length of time the CSPC has been deployed and in what environment (VM, Hyper-V, standalone UCS chassis) ... View more

Hello Charlie, Have you been able to login previously and are just now experiencing the issue? Can you attempt to login while on another network other than your company's to confirm it's not a proxy or SSL intercept issue please? Always make sure your FW is open to the following sites; api.cisco.com apx.cisco.com cloudsso.cisco.com cway.cisco.com identity.cisco.com software.cisco.com sso.cisco.com storageconnect-prd.cisco.com   Thank you ... View more

Hello, The inventory names shown in the SNTC portal are directly associated to the CSPC Entitlement certificate(s) being used on the collector(s) for your company. In order to change the names seen in the portal you must create new certificates under All Collectors and apply these to the CSPC(s).  As far as the segment names shown, these can be modified by right-clicking a segment name, choosing View/Modify under Actions, then modify as necessary, and click Apply to save the changes. Please see the Portal User Guide for details, https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_user_guide.html Please let us know what questions you have. Thank you ... View more

Thank you for using the Cisco CSPC, can you please try to use your CCO ID  Jeffrey6413 instead of your email while attempting to connect to the upgrade server? Also, can you provide a screenshot of the issues you are facing with saving your recurring jobs? Regards ... View more

The issue has now been resolved and we have successfully tested the File Analysis feature. Please let us know if you run into any other issues. Thank you ... View more

Thank you for using the Cisco CLI Analyzer. We are currently investigating the issue and will provide an update shortly. ... View more