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- About jofrumki
Online
jofrumki
Member since
03-14-2014
Cisco Employee
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-15-2019
06:53 AM
07-15-2019
06:53 AM
Great to hear, please let us know if you have any other questions.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-12-2019
07:37 AM
07-12-2019
07:37 AM
Thank you for using the Cisco CSPC, can you please try to use your CCO ID Jeffrey6413 instead of your email while attempting to connect to the upgrade server?
Also, can you provide a screenshot of the issues you are facing with saving your recurring jobs?
Regards
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-11-2019
12:21 PM
07-11-2019
12:21 PM
Thank you for the update. Glad it's working again.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-11-2019
08:36 AM
07-11-2019
08:36 AM
If a device is seen as Generic then the SNMP request from the CSPC is being responded to but the CSPC is unable to categorize the device based on the SysOID. If that is the case then during a collection it may not know what datasets (MIB SysOIDs) to run against the device to gather the proper information.
Can you go to the Dashboard and find the device in question, double click on the hostname and provide the Sys Object Id please?
Thank you
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
07-10-2019
06:00 AM
07-10-2019
06:00 AM
From the CSPC GUI, can you please tell us what setting you have for Settings-->Application Settings-->Export Settings-->Upload Via. If it is set to Transport Gateway please change it to Connectivity and attempt the upload once more, providing us the same output from the logs afterwards. Thank you
... View more
07-09-2019
07:39 AM
The issue has now been resolved and we have successfully tested the File Analysis feature. Please let us know if you run into any other issues.
Thank you
... View more
07-09-2019
06:23 AM
Thank you for using the Cisco CLI Analyzer. We are currently investigating the issue and will provide an update shortly.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-13-2019
02:10 PM
06-13-2019
02:10 PM
Glad to hear it, thanks for confirming.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-13-2019
02:05 PM
06-13-2019
02:05 PM
Please attempt to login again, the system had not synced yet (typically 24 hours is needed).
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-12-2019
01:33 PM
06-12-2019
01:33 PM
Please go to Settings-->Discovery Settings and enable Duplicate Serial Number Check to see the serial numbers on the CSPC. To show all the data on the portal please run the Default SNTC collection profile which will also upload to the portal.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-30-2019
08:40 AM
05-30-2019
08:40 AM
Please see our official announcement for information on the availability of the CSPC software.
https://community.cisco.com/t5/smart-services-documents/cspc-root-password-update/ta-p/3859506?attachment-id=169832
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-16-2019
06:41 AM
05-16-2019
06:41 AM
Hi Scott,
We are investigating the issue and will update you once we have new information to share.
Thank you
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-13-2019
06:53 AM
05-13-2019
06:53 AM
Hello,
Are you still experiencing the same issue? We are unable to reproduce the issue in our lab. Please update us with current error messaging if possible.
Thank you
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-29-2019
06:52 AM
04-29-2019
06:52 AM
Hello,
Thank you for the update, however we did notice that this CSPC is registered to a PSS customer and as a Partner Support Service partner you are entitled to open TAC cases with Cisco rather than using the SNTC community. Additionally, would it be possible to provide the output I requested previously? This behavior is unusual and we would like to document everything if possible.
Thank you
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-26-2019
06:57 AM
04-26-2019
06:57 AM
Has the customer executed the command I recommended and attempted a new upload?
If the upload still fails then please send the output from cat /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml
Thank you
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
yesterday
yesterday
Great to hear, please let us know if you have any other questions.
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Friday
Friday
Thank you for using the Cisco CSPC, can you please try to use your CCO
ID Jeffrey6413 instead of you...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Thursday
Thursday
Thank you for the update. Glad it's working again.
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Thursday
Thursday
If a device is seen as Generic then the SNMP request from the CSPC is
being responded to but the CSP...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Wednesday
Wednesday
From the CSPC GUI, can you please tell us what setting you have for
Settings-->Application Settings-...
a week ago
The issue has now been resolved and we have successfully tested the File
Analysis feature. Please le...
a week ago
Thank you for using the Cisco CLI Analyzer. We are currently
investigating the issue and will provid...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
06-13-2019 02:10 PM
06-13-2019 02:10 PM
Glad to hear it, thanks for confirming.
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
06-13-2019 02:05 PM
06-13-2019 02:05 PM
Please attempt to login again, the system had not synced yet (typically
24 hours is needed).
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
06-12-2019 01:33 PM
06-12-2019 01:33 PM
Please go to Settings-->Discovery Settings and enable Duplicate Serial
Number Check to see the seria...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
05-30-2019 08:40 AM
05-30-2019 08:40 AM
Please see our official announcement for information on the availability
of the CSPC software.
https...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
05-16-2019 06:41 AM
05-16-2019 06:41 AM
Hi Scott, We are investigating the issue and will update you once we
have new information to share. ...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
05-13-2019 06:53 AM
05-13-2019 06:53 AM
Hello, Are you still experiencing the same issue? We are unable to
reproduce the issue in our lab. P...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
04-29-2019 06:52 AM
04-29-2019 06:52 AM
Hello, Thank you for the update, however we did notice that this CSPC is
registered to a PSS custome...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
04-26-2019 06:57 AM
04-26-2019 06:57 AM
Has the customer executed the command I recommended and attempted a new
upload? If the upload still ...
Public Statistics
| Date Registered | 03-14-2014 03:19 PM |
| Date Last Visited | 07-16-2019 09:50 AM |
| Total Messages Posted | 175 |
| Total Helpful Votes Received | 115 |
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