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- About jofrumki
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jofrumki
Member since
03-14-2014
Cisco Employee
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
05:14 PM
03-25-2019
05:14 PM
Can you please update this post if your issue is still ongoing? Thank you
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
05:11 PM
03-25-2019
05:11 PM
From the CLI please run the command and make note of the file location to use in the next command; find / -name sp-30.1.1-2-0-lnx64.zip Then run the command; screen /opt/LCM/bin/lcmagent-apply.tcl SP /path/to/file/sp-30.1.1-2-0-lnx64.zip You can then press CRTL+A+D and monitor the installation using the command; tailf /opt/LCM/logs/install This may take some time to start initially so please give it plenty of room to run.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
05:02 PM
03-25-2019
05:02 PM
This indicates that the CSPC is unable to transfer packets over HTTPs on that IP. Please update your proxy or FW rules to allow traffic to leave the network and reach Cisco.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
04:55 PM
03-25-2019
04:55 PM
It appears that twice now your downloads have failed due to a checksum error. Can you verify if any system on your network would be manipulating the upgrade file during the download that would corrupt it?
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Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
04:45 PM
03-25-2019
04:45 PM
You need to create the entitlement certificate for the CSPC from this menu, find the option under Actions.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
04:38 PM
03-25-2019
04:38 PM
The error you are seeing has no relation to the previous post. Do you have access to the Linux users 'collectorlogin' or 'root'?
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
04:28 PM
03-25-2019
04:28 PM
Please go to the Job Run Status page and look for the most recent Miscellaneous job which should be the upload portion of the collection job you ran. Select View Job Logs and send a screenshot of the error, you should have to right click on the exception row to view the full message.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-25-2019
04:21 PM
03-25-2019
04:21 PM
Excellent, please run the command 'download sp-30.1.1-2-0-lnx64' Once the download is complete (use 'show download' to verify), run the command 'apply sp-30.1.1-2-0-lnx64' and let the installation take place.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-22-2019
07:50 AM
03-22-2019
07:50 AM
Thanks for the update, please expect a delay in processing on the portal as we work through a backlog of uploads during a recent change window.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-22-2019
07:47 AM
03-22-2019
07:47 AM
This processing time is unusual, but we have been working on resolving an ongoing issue which was fixed and that is why the status now says Operational. Please expect some continued delays as we work through processing a significant backlog.
Thank you for your patience.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-22-2019
07:11 AM
03-22-2019
07:11 AM
Can you access the CSPC CLI as 'admin'? If so please run the command 'check update -d' and let us know the output.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-22-2019
07:06 AM
03-22-2019
07:06 AM
Your LWAPs will be collected from your WLCs, they cannot be managed by the CSPC on their own. We do not recommend running a /8 discovery scan, please attempt to break it up into small /12 or /16 ranges.
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Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-21-2019
08:54 AM
03-21-2019
08:54 AM
You must also un-manage them as well even after you added them to the do not mange list. Management-->Unmanage Devices-->Select the devices to unmanage
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-21-2019
07:07 AM
03-21-2019
07:07 AM
Can you provide the CCO ID of the affected user please in a private message?
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Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
03-21-2019
06:56 AM
03-21-2019
06:56 AM
Please go to the Useful Links menu on the SNTC portal, and from there click on Smart Net Total Care Status Page under the Support heading to view the current status of the SNTC portal. From there you may also subscribe to several alert types regarding the portal as well.
... View more
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
yesterday
yesterday
From the CLI please run the command and make note of the file location
to use in the next command;fi...
yesterday
This indicates that the CSPC is unable to transfer packets over HTTPs on
that IP. Please update your...
yesterday
It appears that twice now your downloads have failed due to a checksum
error. Can you verify if any ...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
yesterday
yesterday
You need to create the entitlement certificate for the CSPC from this
menu, find the option under Ac...
yesterday
The error you are seeing has no relation to the previous post. Do you
have access to the Linux users...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
yesterday
yesterday
Please go to the Job Run Status page and look for the most recent
Miscellaneous job which should be ...
yesterday
Excellent, please run the command 'download sp-30.1.1-2-0-lnx64'Once the
download is complete (use '...
Friday
Thanks for the update, please expect a delay in processing on the portal
as we work through a backlo...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Friday
Friday
This processing time is unusual, but we have been working on resolving
an ongoing issue which was fi...
Friday
Can you access the CSPC CLI as 'admin'?If so please run the command
'check update -d' and let us kno...
Friday
Your LWAPs will be collected from your WLCs, they cannot be managed by
the CSPC on their own.We do n...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Thursday
Thursday
You must also un-manage them as well even after you added them to the do
not mange list. Management-...
Created by
jofrumki
in Smart Net Total Care Portal and Collector Discussions
Thursday
Thursday
Please go to the Useful Links menu on the SNTC portal, and from there
click on Smart Net Total Care ...
Public Statistics
| Date Registered | 03-14-2014 03:19 PM |
| Date Last Visited | 03-25-2019 04:15 PM |
| Total Messages Posted | 134 |
| Total Helpful Votes Received | 95 |
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