Hi Scott, We are investigating the issue and will update you once we have new information to share. Thank you ... View more

Hello, Thank you for the update, however we did notice that this CSPC is registered to a PSS customer and as a Partner Support Service partner you are entitled to open TAC cases with Cisco rather than using the SNTC community. Additionally, would it be possible to provide the output I requested previously? This behavior is unusual and we would like to document everything if possible. Thank you ... View more

Has the customer executed the command I recommended and attempted a new upload? If the upload still fails then please send the output from cat /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml Thank you ... View more

We have reviewed the most recent upload file sent from the CSPC and confirmed that no device data was collected, only discovered information was sent. Please go through the CSPC GUI and click Collect, then select the SNTC default Collection Profile (this will include the upload option automatically). Once the upload has been processed we can continue investigation if necessary. ... View more

Thank you for the update, can you confirm if there is a proxy configured on the CSPC? If no proxy exists in the network and none is configured on the CSPC, please login to the CLI as collectorlogin the su to root. From root execute the command service concsotgw restart and attempt a new upload. ... View more

Thank you for the update, can you please confirm the current version running on your CSPC is 2.8.1.2 and if not, upgrade to this release level. Once completed please attempt the upload again and update us with any changes. Regards ... View more

nettools-upload.cisco.com is not required for CSPC to SNTC connectivity. The list provided should be  sufficient. Can you help us understand why you believe  nettools-upload.cisco.com to be a requirement? ... View more

Can you please run these commands from the CLI while logged in as root and share the output in a private message; telnet 72.163.7.113 443 curl --tlsv1.2 https://72.163.7.113/HeadEndWebAppServlet/ -v cat /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml   ... View more

For TAC support of the SNTC portal and CSPC the customer would need one of the following contracts; CSAS, TS Advantage Bronze/Silver/Gold and Platinum (TSAB, TSAS, TSAG, TSAP), AMSP, AMSS, AMST, FTSS, or SPADV. Here is some information about Smart Assist which covers support of the CSPC and SNTC portal.   Smart Assist includes assistance from a remote Cisco technical service resource to help you install the Cisco Common Service Platform Collector (CSPC) and register for the Smart Net Total Care portal. The service also provides guidance for uploading data collections to the portal and includes installed base data reconciliation twice per year. The service also includes TAC support for issues related to using the portal and collections. If you would like to learn more about Smart Assist Service, please reach out to your Account Manager. You can also learn more about Smart Assist on Cisco.com at: http://www.cisco.com/go/sntc . ... View more

You r upload has processed from earlier today but due to the frequency of the upload attempts the more recent uploads have been bypassed and silenced. Please refrain from issuing multiple uploads within a short time frame as this will cause the portal to stop the processing of a current upload and begin processing the more recent upload. This means longer wait times to access your data.    ... View more

The community and private message option will not allow me to send files. Please private message me your email so that I can send the script. ... View more