Thanks for the update Luke, I'm glad everything is working as expected. ... View more

Hello Luke, Thank you for the quick turnaround, can you expand that error so we can see if there is any additional information? Also, can you attempt to run a File Analysis while outside of your network to determine if it is a localized issue? Thank you, Joshua ... View more

Hello Luke, Thank you for using the Cisco CLI Analyzer. In order to help your further can you please open the app in Dev mode using the corresponding command below, making sure to copy the entire line after the OS type. Please go to the Settings menu located in the upper right-hand corner of the DevTools window and select "Show timestamps" under Console. Then use the Console to monitor the messages while you attempt to run either the System Diagnostics or File Analysis.  Then you can upload a screenshot of the error so we can have a better understanding of this behavior. Take note of any error messages you see, regardless of the action you are taking.   OSX: open /Applications/Cisco\ CLI\ Analyzer.app --args "--DevTools" Win64: "C:\Program Files\Cisco Systems, Inc\Cisco CLI Analyzer\nw.exe" "--DevTools" Win64(cygwin): /cygdrive/c/Program\ Files/Cisco\ Systems\,\ Inc/Cisco\ CLI\ Analyzer/nw.exe --enable-logging --DevTools Win32: "C:\Program Files (x86)\Cisco Systems, Inc\Cisco CLI Analyzer\nw.exe" "--DevTools"   Thank you, Joshua ... View more

Hi Nabin, You should be able to copy the file into /home/collectorlogin first then move the file to /opt. Thanks, Joshua ... View more

Hello Nabin, Step 2: How are you copying the files? If you are using FTP you should be logged in as root, having first logged in as collectorlogin then su to root. If you are using WinSCP or other SCP client please use collectorlogin as root is inaccessible directly. Step 6:The syntax to unzip a file in linux is 'unzip <filename>' Thanks, Joshua ... View more

Hello Nabin, Please go to the Download Center (https://software.cisco.com/download/home/286312935/type/286312958/release/2.8 ) and save the file collector_2.8_Build-266.zip. Then reference in the Upgrade Guide (https://www.cisco.com/c/dam/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/CSPC-Upgrade-Guide.pdf) the section 'Apply JeOS Package 2.8' and 'Apply Service Pack (SP) 2.8' Thank you, Joshua ... View more