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Connect Cisco unity to CRM using AMI

nasehi
Level 1
Level 1

Hello,

I want to connect cisco unity (version 11.5) IP phones to CRM caller id. The CRM company told us for the connection we need to have access AMI. The question is: Can we configure AMI? and How is it possible?

The documentation third party company provided for us:

in server voip file :
/etc/asterisk/manager.conf


below details should submit :
[ user ]
secret=password
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
permit=IP/255.255.255.0
read = system,call,config,user,agent
write = system,call,agent,user,config,command,reporting,originate,message
writetimeout = 5000
eventfilter=!Event: Newexten

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