Proximity "Finding video systems..."

[krzysztofturek]

Hi

I have a problem with connection to device cisco SX10.

I have checked and Proximity has access to the microphone. I have unchecked, quit Proximity, re-checked, started Proximity, no joy. Reboot the Mac, no joy.

If i use external microphone everything works fine.

Operating System: Mac OS X
Operating System Version: 10.14.6
Proximity version: 3.0.6

[maciej.rozenbajgier]

The same issue here and a few Macbooks Pro impacted.

In the proximity log file I can see errors like below:

AudioRecorderError action=AudioQueueStart errorCode=-66681 errorDescription=kAudioQueueErr_CannotStart

Also, the signal level is pretty much the same as the noise level:

2019-11-18 15:27:34.405 Info: AudioDataReadMBCount=1 chunkCount=24 currentSignalLevel=0.000167 currentNoiseLevel=0.000168 channel=0 recordingMode=Normal
2019-11-18 15:27:39.781 Debug: AudioDataReadMBCount=2 chunkCount=48 currentSignalLevel=0.000111 currentNoiseLevel=0.000111 channel=0 recordingMode=Normal
2019-11-18 15:27:46.408 Info: RzssError=checksum RzssVersion=4 chunkDistance=6.54663 bestVsSecondA="2.0613,3.61793,2.44995,1.52311" bestVsSecondB="1.64265,4.56439,3.77781,2.27691" bestVsAvgA="11.366,13.679,12.8138,11.9947" bestVsAvgB="11.7316,13.2941,12.2544,11.3308" userCodesA="36,169,87,17" userCodesB="35,132,28,36" dopplerEstimateA=150 dopplerEstimateB=-104.94

Any hints?

Best,

Maciej.

[maciej.rozenbajgier]

We finally found a solution. On MAC OS, changing “Audio Midi Setup” to 48 000 Hz helps.

Easiest way: press Command+Space -> type "audio midi setup" and hit Enter -> In Audio Devices config pane chose Built-in Microphone and set Format (drop-down list) to one having 48kHz / 48000Hz.

good luck :)

Maciej.