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Proximity - searching for room endlessly

anze-grcar
Level 1
Level 1

Hello,

We are experiencing issues with Proximity app when attempting to connect to the Cisco Webex Room Kits. Recently, the app has been stuck in a loop, alternating between searching for the Room Kit and displaying an error (indicated by a red microphone icon). Unfortunately, the error message disappears too quickly as the app resumes searching, preventing us from identifying the specific issue. 

Additionally, please note that this issue does not occur consistently.

Specs:

PC: Windows 10 (build: 19045.4412), Dell latitude 5540

Cisco Proximity: Version desktop-4.0.0

 

Could you please assist me in resolving this problem?

Thank you.

1 Reply 1

DNDN
Level 1
Level 1

We also have this issue only starting getting reported recently.  our build version 

DNDN_0-1719398839705.png