CML - service contrat required, after Windows re-installation

[markus-schmidlechner]

Hello,

I get following message when I try to download CML:

Service Contract Required

"

To Download this software, you must have a valid service contract associated to your Cisco.com profile.

If you do not have a service contract you can get one through:

• Your Cisco Account Team if you have a direct purchase agreement with Cisco
• Your Cisco Partner or Reseller

Once you have the service contract you must associate your service contract to your Cisco.com user ID with Profile Manager 

"

I purchased CML in November and used it already. I logged into my account but can't find any CML information, or license or anything. Do you know what I have to do here?

Thank you.

[balaji.bandi]

if you already purchased CML

try below :

To download the files for a CML-Personal installation, follow these steps:

• Visit the Cisco Learning Network Store in your web browser.

• Login with the CCO user ID that you used to purchase CML.

• Click the My Account link.

• Find your active CML order in your My Orders list.

• Click the Download button associated with the order.

• Your web browser will be redirected to a page on software.cisco.com.  (this will take same page for software download)

• Click on the latest release.

[bigevilbeard]

If you have no luck with the below open a support request here so the team can check for you - https://learningnetwork.cisco.com/s/topic/0TO3i00000094ZjGAI/cisco-modeling-labs-personal-community