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'Connect to video system' buttons are missing from the GUI.

Matthew.Temple
Level 1
Level 1

‎03-10-2021 11:13 AM - edited ‎03-10-2021 11:14 AM

Webex Meetings ver 41.2.7.1

 

I have a client here on campus and their webex meetings client on their pc is not showing the "connect to video system" button. Usually, after selecting "start a meeting" in the lower left side a button will appear to connect to a video system. On another note, after starting a meeting, in the Audio and Video dropdown, the bottom option should be "Connect to a video system." Neither of these options/buttons are appearing. Is there a setting to allow connecting like this, or is it usually standard?

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shane.hudson
Level 1
Level 1

‎04-14-2021 06:50 AM

We too are having this issue.  Not sure if related, but only appeared after we moved our users to 365.  That said, probably unrelated to 365, but was part of a new image that included a new install of webex.  Still, not sure why that button would be missing.

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