07-11-2023 03:43 AM
Hello,
How can I download the firmware without support contract?
I want this file, so I can "recycle" the product for personal use.
Link: https://software.cisco.com/download/home/284366503/type/284180979/release/15.3.3-JF1
Solved! Go to Solution.
07-14-2023 05:45 PM
@NKCisco wrote:
I have contacted with TAC (by mail), but they need support contract.
No, they do not need a valid support contract because it is already spelled out under the "Customers Without Valid Service Contract" section of the security bulletin.
10-28-2023 05:59 AM
07-11-2023 07:58 PM
For what product?
07-12-2023 12:16 AM
07-14-2023 03:10 AM
Do you have firmware version?
07-14-2023 03:29 AM
Autonomous or CAPWAP?
07-14-2023 03:52 AM
Autonomous. I will run it without controller/management console
07-14-2023 04:49 AM
Read THIS.
And let TAC know the file is "ap1g2-k9w7-tar.153-3.JF15.tar".
07-14-2023 05:47 AM
I know. I found that by search.
I have contacted with TAC (by mail), but they need support contract.
07-14-2023 05:45 PM
@NKCisco wrote:
I have contacted with TAC (by mail), but they need support contract.
No, they do not need a valid support contract because it is already spelled out under the "Customers Without Valid Service Contract" section of the security bulletin.
07-14-2023 11:01 PM
I'm going to try again...
10-28-2023 05:41 AM
Hello,
I wanted to ask if anything has come up in the matter as I now have exactly the same problem.
Since I'm not particularly good at English, this message was translated using Google Translate. Sorry.
10-28-2023 05:59 AM
Read THIS.
10-28-2023 06:05 AM
I have already read this and have already written an email to Tac but unfortunately there was never a response
Since I'm not particularly good at English, this message was translated using Google Translate. Sorry.
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