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Forward All External calls to Voicemail not working

Cesar M
Level 1
Level 1

Hi All,

   I've set up  a call forward pickup settings to "Forward all external calls to Voicemail" in Call Manager, picture below; but it doesn't work. The calls are still going through, meaning the phone still rings and not going straight to voicemail. Any help or guidance will be muchly appreciated. 

CesarM_0-1707431890698.png

Thank you and have a great one!

Sincerely,

Cesar Mayo

San Mateo - Foster City School District

email: X.X.X

phone: X.X.X

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