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Problem updating SSM on-prem

DCampus
Level 1
Level 1

Hi,

We're currently running version 8-202304 of SSM On-Prem in our organization. I'd like to upgrade it to version 8-202404.

Here's the issue:

  • I need to copy these two files to the SSM machine:

 

 

SSM_On-Prem_upgrade-8-202404.sh
SSM_On-Prem_upgrade-8-202404.sh.sha256

 

 

  • The destination is

 

 

/var/files/patches

 

 

Unfamiliar Shell Interface:

  • Accessing the machine via SSH reveals a non-standard Linux shell, resembling a Cisco custom interface.
  • I'm using a local admin account with the highest privileges.
  • Typing "help" doesn't provide the usual Linux commands.

DCampus_0-1723028538118.png

WinSCP Access Denied:

  • I can connect to the machine with WinSCP using a local admin account.
  • But, copying files to /var/files/patches results in an "access denied" error.
  • I don't have permission to copy to this folder.

DCampus_1-1723029174309.png

Navigating back to the root directory of the SSM machine allows me to copy files to the /tmp folder using WinSCP.DCampus_2-1723029255499.png

Attempted Workaround:

  • I initially thought I could copy/move the files from the /tmp folder to /var/files/patches within the CLI.
  • However, the "dir" command in the CLI doesn't show any folders, including /tmp.
  • With the expextion of showing onlt these 3 folders:

DCampus_3-1723029379659.png

I've exhausted my ideas and am currently stuck.

Here's the dilemma:

  • I can't move the files already on the machine to /var/files/patches
  • I don't have permission to copy files directly to /var/files/patches

Any suggestions? I'd greatly appreciate any help!

Thank you,

 

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