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Smart License Account Information Not Showing

jwilsonfoot
Level 1
Level 1

Hey Team,

We have some 8500 routers in the field that we need to verify their connected Smart License account. When we try to run "show license summary" all we get are the "In Use" licenses with no Smart Account information. When running "show license tech support" we do not see the connected Smart Account there either.

Question is - How do we find the Smart Account our device is connected to?

8500 router "show license summary"
jwilsonfoot_0-1693229801505.png

4351 router "show license summary" for comparison:

jwilsonfoot_0-1693230089241.png

We want to see what the 4300 series device shows.

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