SSM On-Prem Manual Registration gives error

[matt.hursey]

We have an SSM On-Prem server and are getting an error when running the manual registration.  This is on a closed network so no internet connectivity.

Here is what is happening;

1. New Account requests are entered

2. navigate to Account Requests and select Manual Registrations from the Action

3. Select Generate Registration File

4. Get error "Invalid satellite account request Id"

Has anyone else seen this or know what may be causing this?

Please note that TAC has not been any help on this issue.

Thanks

Matt

[MikeRouter]

Hi. It turns out that I was getting this error because my Host Common Name didn't match the URL in my address bar. I went to Admin Workspace > Security > Certificates > changed the Host Common Name from the FQDN to the IP address that was in my address bar. I was then able to generate the registration file without any error. Maybe this solution could work for you also.