SSM On-Prem - The requested user is not found issue.
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11-27-2023 09:30 AM
First - I am not sure I am in the right board - its not clear where this product falls..
I have had Cisco SSM on-prem installed and working for well over 2 years. I believe we are on version 8.202308.
I attempted to login today and I am getting the dreaded "The requested user is not found" error. both on the normal login page and admin page.
I can login to the CLI, but I don't see any obvious issues with the server.
Can someone please direct me to where we can get some support for this tool?
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11-27-2023 09:42 AM
if you able to login to cli try below :
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11-27-2023 10:25 AM
sorry - that did not work. still getting the same error message.
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11-27-2023 12:18 PM
what error message you need show is what you getting there ?
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11-29-2023 05:35 AM - edited 11-29-2023 05:37 AM
as stated in the original post - any attempt to log in with the admin user gives "The requested user is not found". Same for any of my TACACS+ accounts. screenshot attached. I have verified the TACACS+ config via the command line, but still cannot log into the server.
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12-18-2023 12:34 PM
Did you ever find a fix to this? I have the exact same problem.
