Outlook authentication problem on Android

[gsoliman]

1. I have setup the outlook on my Samsung Galaxy Note 5 and now it gives me authentication failure it was working good till the 21st of Feb

[Philip D'Ath]

This isn't really a question about Cisco technology ...

[greenbergmethew1]

1. Start Outlook App (for me this means clicking on the Outlook.com icon from my smartphone)
2. Type in my e-mail address, my password, and tap on the "Sign In" button
3. Arrive at a screen asking if it is ok to "Let this app access your info?" (a screenshot would be helpful for you I am sure of it) and I tap on the "Yes" button...there is much more text on this screen than just the "Let this app access your info?" question listed above
4. A "Validating Account..." screen appears
5. A screen with the following three items on it appears
5a) "Authentication failed"
5b) "Authentication was not successful."
5c) A "Try again" button that I tap on to bring me back to my step 2 listed above

[Philip D'Ath]

The username/password combination is wrong, the account is disabled, or the account has a restriction on it where it is not permitted to use that service.

[hongsam6777]

Please contact your local Samsung authorised dealer or service centre for support.