Job Title: Senior Consulting Engineer (Contact Center)
Job Type: Contract to Hire
Contact: Michelle Cortez - Talent Acquisition Sourcer - 949-265-6194 - Michelle.Cortez@nexusis.comBJackson@advantexps.com
General Summary:
Nexus is passionate about our belief in the power of advanced technologies to help organizations Connect, Collaborate, and Create. We deliver complex end-to-end technology solutions based on five distinct yet complementary practices: collaboration, data center, borderless networks, business video, and managed services. Nexus partners with industry leaders Cisco, EMC, VMware, Microsoft, NetApp and NEC to provide our clients with customized, purpose-built converged technology solutions. A 20-time Cisco partner award winner, we recently also received our 12th consecutive Cisco Gold Star of Excellence for Customer Satisfaction, cementing our status as an industry leader. At Nexus, our people make the difference – we have an unwavering commitment to our customers, our partners, and most of all, our associates. Join our team.
General Position Description:
The Senior Consulting Engineer is responsible for assessing, planning, designing, integrating and installing networks for both large enterprise clients as well as small corporate networks.
Essential Duties/Responsibilities (include but are not limited to):
•Timely and technically-assured installation of complex systems, include CISCO, software, hardware, and cabling on clients premise for all provisioning order types
•Timely and technically-assured maintenance of software and hardware on clients premise as required
•Resolution of technical issues on client premise
•Report status/completion information at the end of each activity
Knowledge, Skills and Abilities:
•5+ years of Cisco Unified Communications and Contact Center experience is required.
•Cisco UC, UCCE, UCCX, and CVP Implementation or deployment experience is preferred.
•Solid background and understanding of the following areas: Cisco UC and contact center technologies, legacy TDM ACD, IVR, and CTI
•3+ years of related IP Contact center Experience
•Excellent client management resolution, problem solving, and troubleshooting skills are required
•Excellent verbal communications and written documentation skills are required
•Experience with call flow analysis
•ICM scripting or similar scripting experience preferred Knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages
•Knowledge of CVP Studio scripting a plus
•Knowledge of ASR/TTS implementation a plus
•Knowledge of Java and/or VB Script a plus
•Ability to work weekends and/or off hours as necessary to meet clients' needs
•Candidate must be located within Southern California or be willing to relocate and have the ability to travel when needed.
The person is this role must demonstrate the following:
• The ability to appear for work on time
• The ability to accept constructive criticism
• The ability to maintain and develop positive team cohesiveness
• The ability to understand and follow work rules and proceduresEducation:
College Degree or equivalent work experience.
CCNA or higher preferred.
Nexus IS is an Equal Opportunity and Drug-Free Workplace.
Candidate can be located in LA, Orange, Riverside or San Diego County.
If interested please send resume to Michelle Cortez at: michelle.cortez@nexusis.com
