Hello everyone, First of all, I already worked deeply to do the job. I had a long discussion with Webex API Support on devsupport.webex.com, that finally told me "your user account doesn't have Webex Calling subscription. Instead it has a Webex for Broadworks subscription...", so I'm here for support please.
I'm using Webex for my company through the french telecommunications provider Orange. I want to immediately trigger incoming calls with Webex :
- According to you, what's the best way to do so with Webex for Broadworks?
- Does it exist an API? And webhooks?
Thank you
Here the summary with Webex API Support
I wanted to trigger incoming call events instantly using the Webex API and explored creating webhooks for the telephony_calls resource and using the Call Controls API via an Integration app. With support from the Webex Developer team, I learned that the telephony_calls resource supports call event webhooks, though it’s not fully documented in the API reference yet. They advised using a user-level Integration Authorization, as Service Apps don’t support these APIs.
I faced several issues: a "Duplicate webhooks" error (resolved by deleting conflicting webhooks), a "WxC License not assigned to Organization" error, and an HTTP 403 Forbidden error, indicating my organization lacks a Webex Calling license. Instead, we have a Webex for BroadWorks subscription, which doesn’t support Call Controls APIs or call-related webhooks. I also encountered a "Resource not found" error during the OAuth flow, likely due to redirect URI misconfiguration, despite testing with Make’s automation tool and my own redirect URI.
The Webex team clarified that a Webex Calling subscription is required for my use case, which I’d need to arrange through Orange. They also noted that BroadWorks APIs are separate, directing me to Cisco DevNet’s BroadWorks page for documentation and suggesting I contact the Cisco Sales/Account team to explore licensing options. I’m now investigating BroadWorks resources and discussing with Orange, but my current setup limits API functionality for call events.
