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stefan.lukas1
Beginner

XML API Calllback and Welcome Mail

Hello all!

we try to register a user with the XML API.

It works, but two things will not work:

  • Everytime I register a user with the API, the user get the Welcome Mail. How can I change this? I write in the body this line, but it doesn´t work: <sendWelcome>false</sendWelcome>
  • When you register a new user manually, you can check a box for a callback function. How can I send it with the XML file?

Has anybody an idea, how can I solve this two issues?

Thanks for your help,

Stefan

7 REPLIES 7
nmorrow
Cisco Employee

Hello,

         Please provide your WebEx URL for further testing.

Hello Nathan,

Thank you for your answer. Hope the body for the Request is ok (The brackets {} shows a variable):

<bodyContent>

            xsi:type="java:com.webex.service.binding.user.CreateUser">

            <firstName>{Firstname}</firstName>

            <lastName>{Lastname}</lastName>

            <webExId>{nationalID}</webExId>

            <sendWelcome>false</sendWelcome>

  <email>{mail}</email>

  <address>

    <addressType>PERSONAL</addressType>

    <country>GERMANY</country>

  </address>

  <phones>

    <phone>49,,{telefon},,,,</phone>

  </phones>

  <tracking>

    <trackingCode1>{Gesellschaft}</trackingCode1>

    <trackingCode4>{Vorgesetzter} ({SolManNummer})</trackingCode4>

  </tracking>

            <password>{password}</password>

            <privilege>

                <host>true</host>

    <use:teleConfTollFreeCallIn>true</use:teleConfTollFreeCallIn>

            </privilege>

  <use:myWebEx>

    <use:myComputer>0</use:myComputer>

  </use:myWebEx>

            <active>ACTIVATED</active>

  <security>

  <forceChangePassword>true</forceChangePassword>

  </security>

        </bodyContent>

    </body>

Hello,

     Can you provide the URL of the WebEx site that you are using? It will look like sitename.webex.com. Welcome message should not be sent by default when creating host via API, but additional testing will be needed. Callout checkbox is not yet added to API.

Hello Nathan,

We have two Sites:

The Url for testing is edeka-test.webex.com. Here I tested the SOAP-Request.

The produtic Site is edeka.webex.com

Do you know, if Cisco is try to add the callout Checkbox by API in the next time.

In the moment, we create every new user manually by using the administration website.  I think it would be faster and better to use the API.

Thank you for your help.

Stefan

@Stefan - I have also raised this request, both for XML API and SSO.  It is not currently implemented.  It may come in a later release but it is not to my knowledge committed by Cisco.

Hello,

     One option for the welcome messages would be to contact your WebEx account manager to submit a change request to disable "Send Welcome Email When New Accounts are Added ". There is an open feature request to support the callback checkbox, but there is no ETA at this time.

Hey Guys,

Thank you for your answers. I will talk to our Webex Account manager.

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