Customer ID vs. Support Passcode

[Perry071]

Hello all,

I'm trying to reach out for support with my Cisco Meraki account, but I'm running into a roadblock.

The call center demands an 8-digit Customer ID number before I can speak to an agent, but my account has a 4-digit Support Passcode where the customer ID should be.

Any advice on how to get passed this or another way to contact support?

PS. I did the "Contact a sales representative" option, but I haven't gotten a confirmation email or anything yet so I'm not sure if I can trust it. Some reassurance would go a long way here lol

[CarolineS-Meraki · Accepted solution]

You can submit a support case without a customer number here: https://meraki.cisco.com/meraki-support/open-a-support-case/ - this page is designed for exactly this type of situation, where you can't get through to support in the typical ways.

[Perry071]

Thank you! I'll give this a try

[Philip D'Ath]

If you click on the picture of "you" in the top right-hand corner, you can get both of these bits of information.