Dashboard Issues?

[Twitch0331]

Anyone else seeing weird issues with the Dashboard today? I was able to access it just fine earlier today, but then access to the it just went belly-up. Not long after that, I began receiving all of these notifications that devices are going down at all sites, but when I look at them in the Dashboard (which became reachable again) they appear to be just fine. The fact that my email and phone are not blowing-up with people in a panic seems to confirm this.

Are there any known-issues at the moment??

Thanks!

Twitch

[Twitch0331]

@luke11 😂🤣

Could you imagine? Rock Your Depends Day at the office. Heaven help us...

[RodrigoCW · Accepted solution]

Hey Everyone!

Checking in to provide a quick update. We are still working on putting together a full public RCA to share with you all. Due to the nature of the issue, this might take several more days.

That said, I wanted to share what we know for certain at this time.

There was an outage on March 15th that affected customers hosted in the Americas region. The outage started 10:55 PT and lasted 8 minutes. During this time, some customers were not able to log into or access Dashboard. All services were restored at 11:03 PT.

The outage was due to a core network device managed by one of our data center service providers that needed to be rebooted and reconfigured. We are working with the provider to ensure this type of issue does not happen in the future.

Dashboard (dashboard.meraki.com) was unavailable during this time, however, there was no disruption to network connectivity and services at customer locations. Meraki devices were online throughout, though they will report as being offline during that time.

I hope this proves helpful and as always, please don't hesitate to reach out if there is anything else I can clarify for you.

Happy Tuesday to you all! 😃

[coreillycisco]

Is there a status page or email list that we can subscribe to, to be notified of these events?

[DHAnderson]

The Dashboard seems to be down again.

I am able to sign in, select a customer, but the page hangs or takes an extremely long time to display.

[rconiv]

A bit ago when I opened the dashboard, and it logged me in, it hung just showing the Meraki logo, and Health. Nothing else was shown, though if I clicked on one of the news articles, it would show the full page. After a bit though the issue went away. I would select a users VPN and it works fine, though that might not be the same thing as what you are selecting. Outside of the one page, everything else came up at their normal speed.

[DHAnderson]

It has come back up for me now. It must be transient issues and it has happened a couple of times now.

[nb12345]

Seems to be working for me on the mobile meraki app?

[BlakeRichardson]

@El-Guero-HTX +1 for PRTG, wil its expensive its very good. We use that as one of our pieces of monitoring software.

There is a free version with 100 sensors.

[Edwin Diaz]

Experienced the same thing, from 10:54 AM to 11AM.

[anygaard]

yeah, my NOC is pissed, 200+ tickets in 20 minutes, and no legit known issues. Not sure what broke on Meraki's backend, but that is really annoying on a Monday.

[ZeuS41]

Same for us, all our VPN tunnels dropped.

[El-Guero-HTX]

Same here, getting all sorts of Network down alerts. I just got a 2nd wave of alerts. The dashboard looks good, though.

[DHAnderson]

Same here. Email messages still pouring in. I have clients in three different cities on several different providers. I stopped panicking as no clients are calling me saying they are down.

It is interesting that the emails are in waves, switches, then access points, then cameras, finally firewalls.

[arturbitt]

Same here!

[ccipnet]

We are having the same issues. All of our Meraki networks' devices are losing connectivity (down/up) with the Meraki Cloud. This started for us at 1:50pm EST and the last loss of connectivity was at 2:25pm EST. We have had 4 cycles of down/up connectivity changes.