Solved: Re: Is the dashboard/api down? On node n72 - Page 4

daniel_abbatt · ‎03-07-2022

Not getting any response since about 11:00 UK time...

giacomos · ‎03-07-2022

Hey awesome people,

I can confirm there was some disruption affecting the shards in EMEAR. We are currently still investigating the root cause, but we are seeing most nodes affected restoring now.

Will continue to update you all on the Service Notice I posted.

Thank you so much!

Giac

Please keep in mind that what I post here is my personal knowledge and opinion. Don't take anything I say for the Holy Grail, but try and see!
Appreciate who helps and be respectful of every opinion and every solution offered.
Share the love, especially the Meraki one!

daniel_abbatt · ‎03-07-2022

For reference: https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-issues/ba-p/141743#M20

MK231 · ‎03-08-2022

Any news what is causing the outage? Can't find anything.....customers asking 🙄

giacomos · ‎03-08-2022

Hey @Marcel Kamenz , not yet unfortunately. Given the service recovery, it may take us a while longer to get to the root cause.

I'll go out on a limb in the meantime though, and please please please take this with a pinch of salt until we have an actual RCA: we observed that the behaviour was quite different based on the ISP, so I wonder if this may have been some wider outage/routing problem with the carriers in Central Europe.

Once we have some more feedback we'll update the Service Notice with the details.

Thank you for your patience and support here everyone!

Giac

Please keep in mind that what I post here is my personal knowledge and opinion. Don't take anything I say for the Holy Grail, but try and see!
Appreciate who helps and be respectful of every opinion and every solution offered.
Share the love, especially the Meraki one!

MK231 · ‎03-21-2022

Again, any news from the outage?

Just because it was the weekend, customers don't forget.
Or maybe they didn't drink enough🍹🤣

AdamRoberts · ‎03-28-2024

Has there been any update to this issue, still cant access any devices on https://n202.meraki.com/

Been down since Monday

giacomos · ‎03-28-2024

Hey @AdamRoberts !

This incident is from 2022 and has been resolved at the time.

I'm not aware of any outage with the API at the moment. Did you open a case with Support?

Many thanks!

Giac

Please keep in mind that what I post here is my personal knowledge and opinion. Don't take anything I say for the Holy Grail, but try and see!
Appreciate who helps and be respectful of every opinion and every solution offered.
Share the love, especially the Meraki one!

AdamRoberts · ‎03-28-2024

I havent raised a case with support where do I do that ?

giacomos · ‎03-28-2024

Ideally from the Cases section in Dashboard (? at the top right > Cases) ; alternatively from meraki.com/support, however you'll need to provide some details about which organisation, so I'd recommend the first method!

Giac

Please keep in mind that what I post here is my personal knowledge and opinion. Don't take anything I say for the Holy Grail, but try and see!
Appreciate who helps and be respectful of every opinion and every solution offered.
Share the love, especially the Meraki one!

Report Inappropriate Content · ‎03-08-2022

Typical Meraki. Deny everything for a month, then admit there was a problem and roll it back. One reason why we are changing to a different provider.

MK231 · ‎03-14-2022

The incident happened a little while ago, and customers and users are now wondering because there is no transparent feedback.

Report Inappropriate Content · ‎03-14-2022

"Transparent feedback" - Cisco ? Never!