Licensing RMA

[israel206]

I incorrectly ordered several licenses that I don't need. Is the RMA process for licensing that same as HW and initiated through dashboard?

[SoCalRacer · Accepted solution]

I think it depends on if you have applied the licenses. I would assume unused applies to the 30 day return policy. If they have been applied I believe you can undo them. Not sure if the 30 day return policy applies then though.

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines_and_Limitations/Removing_and_Undoing_License_Claims

[Nash]

Try it through the dashboard. If that doesn't work, and support can't help, then you may need to contact your reseller and work with them and your Meraki account rep.

[Philip D'Ath]

You should definately contact your reseller and do this via your reseller.

[BrechtSchamp]

We've RMA'd licenses when we mistakenly ordered the non PoE license for a PoE switch.

If you still can (within 7 days), then undo the claiming:

https://documentation.meraki.com/zGeneral_Administration/Licensing/Cisco_Meraki_Licensing_Guidelines_and_Limitations/Removing_and_Undoing_License_Claims#Using_the_Undo_License_Tool

Then open a ticket to get the RMA started, or go through your reseller, they may do it for you.

[S Jhon]

Contact your Meraki reseller for the same.

[CSCO11740915]

Agreed, you'll normally need approval through the AM at Cisco/Meraki for this as well, so all needs to be done step by step back through the channel so the AM can approve the RMA for you.