Re: Short dashboard timeouts

MaineTechGuy · ‎10-12-2023

As an MSP with access to many organizations, the idle timeout settings for dashboard used to be based on the organization settings for the org that we had open. Now, regardless of those org settings, we are seeing extremely short dashboard timeouts. Is the shortest org timeout in our list of orgs possibly taking effect regardless of what org we have open? This is really painful at the moment, just looking away for a few minutes seems to result in a logout.

joey.debra · ‎10-12-2023

I have also noticed this behavior this week.

Philip D'Ath · ‎10-12-2023

It has been a real pain!

BlakeRichardson · ‎10-12-2023

The issue for me is needing to use MFA each time I use the mobile app and that to times out very quickly.

If you found this post helpful, please give it Kudos. If my answer solves your problem, please click Accept as Solution so others can benefit from it.

sungod · ‎10-13-2023

We've had the same, one of the guys opened a case yesterday.

~~So far today I've not been logged out...~~

Edit, just logged me out, session seemed to last longer than yesterday though

mloraditch · ‎10-13-2023

YES. My primary coworker and I both noticed this earlier this week. I opened a case and per the support rep their documentation says it's supposed to take the idle timer of the shortest org you have access to. He said that's the way it's always been. It was implied that perhaps a backend change had enabled what was always supposed to be the behavior. He did comb through all of my orgs and found a couple that I was able to change, but I have one I'm not in charge of that is my main limiter.

If anyone from Meraki is watching here's my case number: 10942842.

If you found this post helpful, please give it a thumbs up. If my answer solves your problem please click Accept as Solution so others can benefit from it.

sungod · ‎10-13-2023

This was my suspicion, but I don't have any orgs with such a short timeout set.

If it's not fixed soon I'll be trying a script to keep refreshing pages to keep me logged in.

mloraditch · ‎10-19-2023

Can anyone from Meraki comment on this?

If you found this post helpful, please give it a thumbs up. If my answer solves your problem please click Accept as Solution so others can benefit from it.

sungod · ‎10-19-2023

Fwiw I've been ok since Tuesday.

Crocker · ‎11-08-2023

Fun fact, if you navigate to an open case in one tab of your browser and leave it there, your session will never time out. Or at least that's been my experience, but we're a single org.

DylanCMSP · ‎02-20-2026

This is somehow still an issue 2.5yrs later? Weird that it seemed fine for us until very recently (today) and now suddenly it's defaulting to the minimum for one out of dozens of orgs.

This behavior makes no sense, Meraki.

joey.debra · ‎02-23-2026

The issue came back. Even dashboard orgs without mandatory timeout get the 5 minute treatment now.

mloraditch · ‎02-24-2026

Seeing this as well, been logged out every morning.

If you found this post helpful, please give it a thumbs up. If my answer solves your problem please click Accept as Solution so others can benefit from it.