Secure Access Client 5.1.8 Deploy for roaming clients

[Josue YGS]

Hi there, 

I deployed to a roaming device on a Windows 10 computer, installed the certificate, and the Secure Client 5.1.8 agent using the traditional procedure. However, I am currently experiencing browsing issues, my emails are not arriving, and I cannot attend my meetings on Teams and Webex. I actually tried changing the policies I had created, but I don't see any changes. Do you know what could be the cause?

Kind regards

[Darkmatter]

I would start by looking at below testing url's to see if they can give you a hint on what the problem could be, because it could be a lot ....

https://policy.test.sse.cisco.com

https://welcome.umbrella.com

[nbogdaje]

Is the web security enabled in your internet security settings in Secure Access? If so, first check the network requirements doc below to make sure all allowed IPs/urls and ports are being allow through your firewall.

https://docs.sse.cisco.com/sse-user-guide/docs/network-requirements-for-secure-access#secure-access-swg-services

Another thing to check is if you have decryption enabled in your security profile. If it is enabled you may want to try and add those domains/IPs to a decryption list.

https://docs.sse.cisco.com/sse-user-guide/docs/add-web-profile 

https://docs.sse.cisco.com/sse-user-guide/docs/add-web-selective-decryption-list