Umbrella VA SSL Failed Error

[am9]

We have deployed Cisco Umbrella on EVAL for POC purpose at a customer site. Everything is working fine. We are getting the data on the umbrella dashboard. But there is an error called SSL Update failed( Screenshot attached). We are not able to understand the possible causes of this error, and meaning of this error. Customer has Checkpoint firewall in which we have opened the SSL ports 443 for both TCP and UDP traffic.

[Marvin Rhoads]

Check access to the target hosts as defined in the following guide:

https://deployment-umbrella.readme.io/docs/appx-a-updates

If that's working from the VA, then it's something more subtle and you might be best served by engaging Umbrella support.

[am9]

On checking the logs on the firewall we came across one request to IP 146.112.255.101 that was getting dropped from the firewall.

[Marvin Rhoads]

What's the drop reason in the firewall log?

Can you whitelist the VA to allow the outbound communications?

[am9]

Yes, we will go ahead with that and check whether the error is resolved or not.