CWMS Access Code hold not work

[Chi Fai Leung]

Hi,

I just tried the Call In service on CWMS (Cisco Webex Meeting Server), that could recognize the entered Access Code (If the wrong Access Code entered, I could listen the rejected message as 'Your enter access code is wrong').

If I entered the correct Access Code, the CWMS hold my call on no any response (just held my call without any response)

Firewall?

[dpetrovi]

Hi Chi,

You most likely didn't configure SIP Route Pattern or SIP trunks on CUCM properly. 

When you dial in to CWMS, you are using Route Pattern > Load Balancing SIP trunk.

However, when you enter a meeting access code, CWMS uses SIP Route Pattern > Application Point SIP trunk. 

If you share the version, the size and if you have HA or not, we can be more specific. Still, here is the official documentation on configuring CUCM for integration with CWMS: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_6/Planning_Guide/Planning_Guide/Planning_Guide_chapter_0101.html

I hope this will help.

-Dejan