Can anybody explain why we are seeing a difference here in our live report, it is showing 5 agents logged in, yet showing 6 agents total.  I'm seeing one more agent ready than there should be and can't figure out where they are coming from. I inherit... view more

Is there any known issues with IPHONE not working with Extension Mobility ?  Thanks ! 

I have an odd issue that started in the last couple weeks.  Agents on IP Communicator, with built in bridge enabled for call recording, get one way audio for the first 15 seconds of the call when connected to VPN.  After 15 seconds audio works. ... view more

Guys, I have bought a Cisco IP phone 8861 3PCC and i am unable to configure it with voicemail however I have given the voicemail number and voicemail server but when I press the voicemail button on the phone or type voicemail number it goes to call p... view more

We are using a 3rd party application to tie into our IM&P Instance and the documentation states to create an application user, but I'm unable to find where this is done in the 11.5.1 release. Would anyone be able to point me in the right direction for... view more