Hi All.I am trying to get a Cisco CP-8861 working on my CME although it is just stuck on Phone is registering. It has a correct IP from DHCP as well as the proper TFTP, DNS and Default Gateway from DHCP. Versions of our hardware are as follows:IOS 15... view more

I am using UCCE 11.6, trying to perform bulk agent delete. Before deleting agent needs to be removed from Skill Group mapping and Agent Team. Any tools/steps/process to reduce the manual effort for bulk agent skill group, agent team un-mapping and th... view more

I upgraded our CUC 10.5 Cluster to 12.5su2 and now we are experiencing random burts of Jitter, but a constantly increasing Receiver Discarded packets counter while viewing the call statistics on a phone.  As a result, the audio quality from CUC 12.5 ... view more

Hi all, There is a strange issue that IP Phone Agent does not show up on Cisco 9951, it worked before. Confirmed with other agent IPPA is working on Cisco 9971. Actually, IPPA is subscribed on the phone and associated with service url button, however... view more

Company A & B just got merged and now have a data link in place for private networks either side to communicate to each other. I am getting Jabber 4 windows client in Company B network/domain to register to Company A's CUCM & IMP. Did Jabber insta... view more