CUCM 11.5.1.13901-3 I would like to report on the volume of incoming calls to our Cisco phone system via a SIP trunk. Each of these calls route through a Translation Pattern before going to extensions.Is there a way in CUCM to report on the volume of... view more

Dears A Callback feature can be configured by the standalone UCCX feature or it needs a Ecosystem Cisco partner, if it can be done by UCCX alone please refer to me the convenient document. How it works for example  a customer is on long hol... view more

Dears,i have a question here for the below step No:2 how the social miner receives the chat request from Webserver what type of connection i have to build between them as in UCCX we specify the social miner IP username and password and they communicate bu... view more

Hi,can you please advice we need only to open 443 to the cisco smart license or are there any other ports, also please provide the destination to where we need to open the ports.

We are tracking a high number of events related to "CiscoCollabHost.exe", and these events are related to the execution of "CiscoCollabHost.exe". As long as someone is logged into the WebEx Teams app even when not in use, the CiscoCollabHost.exe runs cont... view more