Hello,We received a requirement from the Client to restrict the Supervisors from seeing all the skill groups that are configured in the system.Currently, when the Supervisors login in to UCCE Web Administration Console for Agent Re-skilling... view more

Good day experts, I have a small office that i needs phones there to register from Head office. Office B------RouterGW----IPIP VPN-----------CUBE I have Option 150 Pointing to CUBE Office B has a new scope and IP helper address for CUBE.&nb... view more

We have a room setup where the default touch 10 is not being used.  We have the sx-80 being controlled from a crestron unit.   The issue I am finding is that I can turn on presentertrack only on the touch 10 camera view preset screen. ... view more

So i have been working on Auto Attendant on Cisco Unity, configured the CTI route points on the CUCM then the call handlers, schedules and greetings.Now i am trying to remove the system greeting and configure something like a custom recording where instea... view more

Hello All, My organization would like to integrate a future system using Rest API and also most importantly integration our ticketing system (IVANTI "HEAT") so that the agents would not have to have multiple windows opened at all times because they a... view more