Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
141 PostsActivity in Collaboration
Error: Can’t Connect to the Server – MRA Lab
Hello Everyone,I’m working on an MRA lab, and I’m facing an issue where login to jabber via MRA it's getting Error: Can’t Connect to the Server even though The user and Jabber setup work correctly internally I followed the lab setup and configuration...
Public certs removing client authentication breaking Expressway
I just received my first publicly signed certificate that does not include the client authentication key usage. Apparently this is an industry change happening: https://www.sectigo.com/resource-library/tls-client-authentication-public-ca-end-2026#...
Change wallpaper of room navigator to custom image
Hi, I'm looking to change the wallpaper image of our room navigators to a custom image. Currently, this is not possible, only one of the default wallpapers are getting applied to the navigator (,they work fine on the screens attached to the codes/roo...
UCCX Preview Outbound Campaign - CSV File Limitation
Hello, This is regarding UCCX 12.5 SU3 We have tested the Preview Outbound Campaign successfully. However, when we imported the real data, we have "First Names" that are complex names and the import is failing due to the space or special characters (...
Cisco UCCE IVR Campaign recording
Question for UCCE prosI am working in a Cisco UCCE environment with CVP where we use Outbound IVR campaigns. I want to record the IVR campaign audio for quality and compliance. Looking for clear guidance from folks who have done this in production.My...
Resolved! Unity Connection Cobras Import error
Hi guys, I am running Unity Connection 15.0.1.11900-14 and have created a backup using Cobrass Export V8.0.90. As part of an effort to clean unused voicemail accounts, I wanted to ensue I had a valid backup in case of accidental deletions. However,...
Need assistance in fixing the uccx script
We have one script that was downloaded from the old UCCX 8.6 system and then uploaded to the new UCCX 15 system. When using this script, I am unable to answer calls from the Finesse desktop, although I can answer the calls from the phone. The other s...
Cisco IP phone 7965 factory reset
I have some Cisco 7965 IP phones I need to dispose of. Company policy requires them to be wiped/factory reset before disposal. I have successfully wiped 8841s without issue. With the 7900 series after I input the factory reset number sequence the scr...
Cisco ATA 191 - CUCM/Registration
Hi There, Looking for some advice/help. Our service are in the process of gradually moving to IP telephony. Some of the sites have the requirement to be able to use there current analogue phones. I am trying to set-up a CIsco ATA 191 but not sure wh...
Resolved! ISR 4321 IOS XE 17.12.04.a Command not support
I'm configuring local gateway for webex calling with ISR4321 using IOS XE 17.12.04.a. But any command not support like : "registrar dns:au10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls" Uder sip-ua "timers connection establish tl...
Can you do Main and Extended from laptop on dual screen EQ room?
Hello, I have an request to use the USB-C at the table to do main and extended on the 2 displays connected to the EQ. This is as in using the room as presentation only, not in a call. Right now we are using the Atlona AT-OME-MS42 with great success ...
Fresh Install with Data Import
A “Fresh Install with Data Import” is a native method used to migrate UC application clusters to a new version while preserving the existing configuration data. I personally prefer using Cisco’s PCD for migrations. However, since PCD is in survival m...
Webex outbound calls return"engaged"every time
Dear Technical Support Team, I am writing to formally request assistance with an ongoing Webex dial-in issue that is preventing me from delivering mandated counselling services. Summary of the issue I am a Victim Services NSW counsellor contracted to...
Advanced CUCM SQL queries for bulk update and delete operations
Advanced CUCM SQL queries for bulk update and delete operationsSummaryPrerequisiteSQL QueriesUpdate CSSUpdate Device PoolUpdate Partition for DN and URIRegex in SQL QueriesUpdate description in device DN’sUpdate Line Text Label in DN’sUpdate alternat...
Resolved! Webex Contact Center (Engage): Images in Email Signature Template
Last summer, we implemented Webex Contact Center and created two email assets for two teams. We also created email signature templates for both teams. Sometime this year, Cisco updated Engage, and the template suddenly had a grid appearance. The BU h...
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