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Spark 2.0.8206.0 Issues

jeremy.lippert
Level 1
Level 1

Experiencing issues with Cisco Spark v2.0.8206.0 after installing yesterday on both a Windows 10 x64 1607 tablet as well as our VDI Windows 10 x64 1703 image.

Seems like the "msiexec /i ciscospark_x86.msi TARGETDIR="C:\Program Files" ALLUSERS=1" no longer works in 2.0.8206.0. After installing this way which was taken from this article and is supported https://collaborationhelp.cisco.com/article/en-us/nw5p67g . This worked previously on versions before 2.0.8206.0 in both environments.


The issue after installation is you cannot launch Spark with either CiscoSpark.exe, CiscoCollabHost.exe, but you can eventually launch it with SparkWindowsDirect.exe, but after launch it has issues staying connected to cloud services. I can provide the run log where it has errors as well.


LaunchError.PNG


Anyone else experiencing this?

4 Replies 4

jagay0001
Level 1
Level 1

I am experiencing this same problem. Hopefully there is a fix.

So nothing from a Cisco rep on this?

We have been working with TAC to address this issue.

This issue has been fixed in version 3.0.8483.0 it looks like.