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CTIOS FAQ

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  1. Trying to set the frequency agent statistics update at, except from the client side. Is that possible? The default is 10 seconds, and there is a setting server side to globally change the default.
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Q Trying to set the frequency agent statistics update at, except from the client side. Is that possible? The default is 10 seconds, and there is a setting server side to globally change the default.

  

AThere is a discussion in the developer guide...

  

AThe CTI OS server sends agent statistics in an OnAgentStatistics event. For more information about the PollingIntervalSec and PollForAgentStatsAtEndCall registry settings and how these settings affect the refresh rate of agent statistics, see OnAgentStatistics in Chapter 6, Event Interfaces and Events.

  

Ahttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios9_0/developer/guide/UCCE_BK_C3995718_00_cti-os-developers-guide-ucce/UCCE_BK_C3995718_00_cti-os-developers-guide-ucce_chapter_01001.html

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