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Java API for UCCX CTI Protocol

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This document was generated from CDN thread

Created by: Sabina Mirauta on 01-10-2012 08:59:00 AM
Hello Cisco,
I have the requirement to develop a Java application using the Cisco UCC Express CTI Protocol. Is there a Java API for this like CTIOS for UCCE? I've read the document "Cisco Unified Contact Center Express CTI Protocol Developer Guide" and I didn't find any link to Java...
Thank you,
Sabina Mirauta
 

Subject: RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI
Replied by: David Lender on 02-10-2012 12:53:44 PM
The UCCX and UCCE CTI protocols are socket message based protocols.  There is no Java API.

Subject: RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI
Replied by: David Lender on 14-11-2012 09:07:48 AM
There is not a Java API for UCCX CTI protocol.  UCCX CTI protocol and CTI Server protocol are both TCP/IP socket based messaging protocols.
You may wish to look into using Cisco Finesse which will shortly offer a UCCX version.  Finesse is both an agent desktop and a Webservices API.
More information about Finesse can be found here  http://developer.cisco.com/web/finesse
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