Problem Description/Symptoms
Device/Component(s)
CTS
Conditions / Environment
Typically seen on new installations where the codec left the factory running the factory load
Verification
If this matches your symptoms for a new install that does not upgrade, does not register, or remains incorrectly listed as a CTS-1000 please follow these verification steps:
In the output of CTS CLI "admin: show config system" in the CLI check if "CCM Mode" is "NON CCM"
In the output of "admin:show tech runtime" check for "autoUpgrade=false" and "loadS5=SIPTS.1-4-1-MTS-2146MTS-4D-K9.sbn"
- If these entries exist, please open a Service Request with TAC for assistance.