DevNet Learning Labs: how to report errors?

[HelmutCelina]

Hi,

as Netacad Instructor Trainer I want to prepare for the upcoming DevNet course and am looking through the short Learning Labs courses.

Specifically I found an error in the "Networking Basics" module Step 3 (

https://developer.cisco.com/learning/lab/networking-101-the-basics/step/3

), where it says

"Hubs are less efficient than switches, because they do not have an ARP cache and cannot use ARP." T

This is wrong: Switches also do not have an ARP cache but rather a MAC address cache.

In general I would be interested in a way to easily report errors like this: I'd rather be proofreading than having my students learn wrong things...

Can anyone point me to the best way to do this?

Thanks,

Helmut

[omz]

Hi 

You can report errors in the Webex Teams Live Support Chat - https://developer.cisco.com/site/contactus/

I guess the correction should be - Layer 2 switches don't have an ARP cache. Layer 3 switches and routers do have an ARP cache.

Hope this helps

[HelmutCelina]

Hi omz,

thanks for the reply.

I wonder, though, how helpful it is to report errors to a live chat? Wouldn't a bug tracking system make more sense?

And regarding the special case: considering that the previous page made an explicit point in differentiating between switches as L2 devices and routers as L3 devices I think throwing L3 switches into the mix at this point would confuse beginners more than necessary. So what is intended here, I think, is state that switches have mac tables and hubs (repeaters) don't.

Greetings,

Helmut

[omz]

Hi Helmut

I agree .. it may confuse new students with no prior knowledge. 

There is tracking ticket system .. you can try raising a request here - https://devnetsupport.cisco.com/hc/en-us/requests

You can ask in the WebEx Teams room for the correct link and how to raise a request ticket.

I am not sure if I was able to raise the request because I had bought a devnet assc. course.

hope this helps