problem accessing pearson vue account https://cp.certmetrics.com/cis

[archiemsilo]

SSO Error | CertMetrics

Good day i just tried paying for a CCNA exam afterwards this is the error i keep getting when i am supposed to access the pearson vue account, how can i relosve it? it gives me error   

SSO Error | CertMetrics

[supercaki]

same problem has anyone found a solution?

[thealbertoabare]

have you found the solution?

[thealbertoabare]

Same problem and need to schedule for my exam. 

[supercaki]

i fixed problem Unfortunately this means that Pearson VUE has put a block on your account, this is usually done automatically by their system due to too many invalid payment attempts. To remove this block you will need to call Pearson VUE Customer Service and verify your details.

[mamadousy666820135]

Hello how to contact pearson customer service view my account has the same problem

[mamadousy666820135]

hello, you were able to solve your problem

[supercaki]

yes i fixed contac to pearsonvue support 

[Alexis Candarabe Negrete]

I had this problem, I solved it by contacting pearson support as everyone comments, I used this link and used the help through the chat
https://home.pearsonvue.com/cisco/contact/proctored