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Problems with session management on CSC/Cisco website (SSO related)

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Peter Paluch
Cisco Employee
Cisco Employee

‎02-16-2011 09:01 AM

Dear friends,

I have come across an issue regarding the single sign-on (SSO) used throughout the Cisco website and CSC that starts to be increasingly annoying:

  1. I visit the CSC and log in to respond to some thread. Then I start responding to a post.
  2. During the response, I need to consult the technical documentation, configuration guides or other documents on the Cisco website. So in another tab of my browser, I visit the Cisco website and do my searching/browsing.
  3. At some point, the Cisco website recognizes that I am already logged into the CSC and starts producing URLs with the /partner/ component in it (e.g. in Search results). Clicking on such URL will cause me to be redirected to the login page again. This is the first issue - why do I have to log in again since I am already logged in and the SSO is supposed to take care of that?
  4. Okay, I enter my credentials again, get logged in, access the necessary document, and then I return back to my opened post on CSC, finish it and submit it. KABOOM - the CSC swiftly informs me that I am unauthorized to perform that action, losing my answer in the process! Logging into the Cisco website (as described in the Step 3) obviously invalidates my current session on CSC! I need to login again to the CSC (until I do that, it considers me as guest again but when I click on the Login link, I suddenly get logged in without entering my credentials) and, well, write my answer anew. Sometimes, a part is salvageable but usually it's only a small fragment.

Would it be possible to correct this behavior? I've lost quite some time rewriting my lost answers.

Best regards,

Peter

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Peter Paluch
Cisco Employee
Cisco Employee
In response to sparvith

‎04-27-2011 12:58 PM

Hello Sudheer,

Thank you very much! I have had some break from participating on the CSC for a couple of weeks because of other work engagements. I will test the functionality and if I stumble across a problem I will certainly let you know.

I am very thankful to you for your kind ongoing support!

Best regards,

Peter

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