Announcement of End of Orderability for Calabrio Perpetual and TeleOpti Offers via Solutions Plus
Overview of Announcement ID1031843
Cisco and Calabrio announce the end-of-orderability dates for Calabrio Perpetual Licensing via Cisco Solutions Plus. This includes offers with Top-Level SKU MDS-CLB, MDS-CLB-ADD, L-MDS-CLB, and L-MDS-CLB-ADD
Cisco and Calabrio announce the end-of-orderability dates for TeleOpti via Cisco Solutions Plus. This includes offers with Top-Level SKU TELEOPTI-AGENTS, and TELEOPTI-BURST
The last day to order the affected product(s) is outlined in the tables below. Customers with active service contracts will continue to receive support directly from Calabrio as outlined in the tables below.
- Table 1a: End-of-Orderability Date for Calabrio Perpetual Licensing via Cisco Solutions Plus - describes the milestones, definitions, and dates for the affected product(s).
- Table 1b: Product Part Numbers Affected by This Announcement (July 29, 2023 is the end of orderability for the below offers) - lists the product part numbers affected by this announcement.
- Table 2a: End-of-Orderability Date for TeleOpti via Cisco Solutions Plus - describes the milestones, definitions, and dates for the affected product(s).
- Table 2b: Product Part Numbers Affected by This Announcement (July 29, 2023 is the end of orderability for the below offers) - lists the product part numbers affected by this announcement.
Table 1a. End-of-Orderability Date for Calabrio Perpetual Licensing via Cisco Solutions Plus
|
Milestone
|
Definition
|
Date
|
|
Calabrio End of Orderability Date for
|
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
|
July 29, 2023
|
Table 1b. Product Part Numbers Affected by This Announcement (July 31, 2023 is the end of orderability for the below offers)
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement Cloud
|
Replacement Product Description
|
|
MDS-CLB
|
SolutionsPlus: Solution Bundle for Calabrio
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
MDS-CLB-ADD
|
SolutionsPlus: Add-on for existing Calabrio deployments
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
L-MDS-CLB
|
SolutionsPlus: Solution Bundle for Calabrio
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
L-MDS-CLB-ADD
|
SolutionsPlus: Add-on for existing Calabrio deployments
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
Calabrio Solutions Plus Bundles
|
|
MDS-CLB-WFM
|
Calabrio Advanced Workforce Management
|
CLB-SUB-WFM (Onprem Subs)
|
Calabrio Classic Workforce Management Subscription
|
|
CLB-SAAS-WFM-II (Cloud)
|
Calabrio Workforce Management
|
|
MDS-CLB-LOG-SP
|
Calabrio Search and Play App
|
No Replacement
|
No Replacement
|
|
MDS-CLB-LOG-AQM
|
Calabrio Advanced QM
|
CLB-SUB-QM (Onprem Subs)
|
Calabrio Quality Management Subscription
|
|
CLB-SAAS-QM (Cloud)
|
Calabrio Quality Management SaaS
|
|
MDS-CLB-AN-PHON
|
Calabrio Analytics with Phonetics
|
CLB-SUB-ANA (Onprem Subs)
|
Calabrio Analytics Subscription
|
|
CLB-SAAS-ANA (Cloud)
|
Calabrio Analytics SaaS
|
|
MDS-CLB-AN-STT
|
Calabrio Analytics with STT
|
No Replacement
|
No Replacement
|
|
MDS-CLB-AN-PSTT
|
Calabrio Analytics with Phonetics and STT
|
CLB-SUB-ANAWT (Onprem Subs)
|
Calabrio Analytics with Transcription Subscription
|
|
CLB-SAAS-ANAWT (Cloud)
|
Calabrio Analytics with Transcription SaaS
|
|
MDS-CLB-AQM
|
Calabrio Advanced Quality Management
|
CLB-SUB-QM (Onprem Subs)
|
Calabrio Quality Management Subscription
|
|
CLB-SAAS-QM (Cloud)
|
Calabrio Quality Management SaaS
|
|
L-MDS-CLB-AQM
|
Calabrio Advanced Quality Management
|
CLB-SUB-QM (Onprem Subs)
|
Calabrio Quality Management Subscription
|
|
CLB-SAAS-QM (Cloud)
|
Calabrio Quality Management SaaS
|
|
MDS-CLB-LOG-WFM
|
Calabrio Work Force Mgmt with Logger
|
No Replacement
|
No Replacement
|
|
L-MDS-CLB-AQM
|
Calabrio Advanced Quality Management
|
No Replacement
|
No Replacement
|
|
L-MDS-CLB-LC
|
License Certificate for Calabrio
|
No Replacement
|
No Replacement
|
|
L-MDS-CLB-QM
|
Calabrio Quality Management
|
CLB-SUB-QM (Onprem Subs)
|
Calabrio Quality Management Subscription
|
|
CLB-SAAS-QM (Cloud)
|
Calabrio Quality Management SaaS
|
|
L-MDS-CLB-SP
|
Calabrio Search and Play App
|
CLB-SUB-CR (Onprem Subs)
|
Calabrio Call Recording Subscription
|
|
CLB-SAAS-CR (Cloud)
|
Calabrio Call Recording SaaS
|
|
Included Items
|
|
MDS-CLB-LC
|
License certificate for Calabrio
|
No Replacement
|
No Replacement
|
|
L-MDS-CLB-LC
|
License certificate for Calabrio
|
No Replacement
|
No Replacement
|
Table 2a. End-of-Orderability Date for TeleOpti via Cisco Solutions Plus
|
Milestone
|
Definition
|
Date
|
|
TeleOpti End of Orderability Date for
|
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
|
July 29, 2023
|
Table 2b. Product Part Numbers Affected by This Announcement (July 29, 2023 is the end of orderability for the below offers)
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement
|
Replacement Product Description
|
|
TELEOPTI-AGENTS
|
SolutionsPlus: Teleopti WFM Advanced for Cisco
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
WFM Advanced - Global
|
|
TEOP-WFM-GLB-T1
|
SolutionsPlus: WFM Advanced For Cisco 50-199
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
TEOP-WFM-GLB-T2
|
SolutionsPlus: WFM Advanced For Cisco 200-1000
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
TEOP-WFM-GLB-T3
|
SolutionsPlus: WFM Advanced For Cisco 1001 +
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
Payroll - Global
|
|
TEOP-PAYR-GLB-T1
|
SolutionsPlus: Payroll Export 50-199
|
No Replacement
|
No Replacement
|
|
TEOP-PAYR-GLB-T3
|
SolutionsPlus: Payroll Export 1001 +
|
No Replacement
|
No Replacement
|
|
TEOP-PAYR-GLB-T2
|
SolutionsPlus: Payroll Export 200-1000
|
No Replacement
|
No Replacement
|
|
WFM Advanced - Emerging Markets
|
|
TEOP-WFM-EMERG-T1
|
SolutionsPlus: WFM Advanced For Cisco 50-199 - Emerging
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
TEOP-WFM-EMERG-T2
|
SolutionsPlus: WFM Advanced For Cisco 200-1000 Emerging
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
TEOP-WFM-EMERG-T3
|
SolutionsPlus: WFM Advanced For Cisco 1001 + Emerging
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
Payroll - Emerging Markets
|
|
TEOP-PAYR-EMRG-T1
|
SolutionsPlus: Payroll Export 50-199 - Emerging
|
No Replacement
|
No Replacement
|
|
TEOP-PAYR-EMRG-T2
|
SolutionsPlus: Payroll Export 200-1000 - Emerging
|
No Replacement
|
No Replacement
|
|
TEOP-PAYR-EMRG-T3
|
SolutionsPlus: Payroll Export 1001 + Emerging
|
No Replacement
|
No Replacement
|
|
WFM Advanced - Nordic Markets
|
|
TEOP-WFM-NORD-T1
|
SolutionsPlus: WFM Advanced For Cisco 50-199 - Nordics
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
TEOP-WFM-NORD-T2
|
SolutionsPlus: WFM Advanced For Cisco 200-1000 - Nordics
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
TEOP-WFM-NORD-T3
|
SolutionsPlus: WFM Advanced For Cisco 1001 + Nordics
|
CLB-SAAS-WFM-II
|
Calabrio Workforce Management
|
|
Payroll - Nordic Markets
|
|
TEOP-PAYR-NORD-T1
|
SolutionsPlus: Payroll Export 50-199 - Nordics
|
No Replacement
|
No Replacement
|
|
TEOP-PAYR-NORD-T2
|
SolutionsPlus: Payroll Export 200-1000 - Nordics
|
No Replacement
|
No Replacement
|
|
TEOP-PAYR-NORD-T3
|
SolutionsPlus: Payroll Export 1001 + Nordics
|
No Replacement
|
No Replacement
|
Table 2b continued
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement
|
Replacement Product Description
|
|
TELEOPTI-BURST
|
SolutionsPLus: TeleOpti Package
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
TELEOPTI-WFM
|
Teleopti with Implementation, Monthly Overage and Trueups
|
CLB-SAAS-AGENTS
|
SolutionsPlus: Calabrio Workforce
|
|
WFM Advanced - Global Burst
|
|
TO-WFM-B-GBL-T1
|
SolutionsPlus: WFM Advanced For Cisco 50-199
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
TO-WFM-B-GBL-T2
|
SolutionsPlus: WFM Advanced For Cisco 200-1000
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
TO-WFM-B-GBL-T3
|
SolutionsPlus: WFM Advanced For Cisco 1000 +
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
Payroll - Global Burst
|
|
TO-PAY-B-GBL-T1
|
SolutionsPlus: Payroll Export 50-199
|
No Replacement
|
No Replacement
|
|
TO-PAY-B-GBL-T2
|
SolutionsPlus: Payroll Export 200-1000
|
No Replacement
|
No Replacement
|
|
TO-PAY-B-GBL-T3
|
SolutionsPlus: Payroll Export 1000 +
|
No Replacement
|
No Replacement
|
|
WFM Advanced - Emerging Burst
|
|
TO-WFM-B-EMR-T1
|
SolutionsPlus: WFM Advanced For Cisco 50-199 - Emerging
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
TO-WFM-B-EMR-T2
|
SolutionsPlus: WFM Advanced For Cisco 200-1000 Emerging
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
TO-WFM-B-EMR-T3
|
SolutionsPlus: WFM Advanced For Cisco 1000 + Emerging
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
Payroll - Emerging Burst
|
|
TO-PAY-B-EMR-T1
|
SolutionsPlus: Payroll Export 50-199 - Emerging
|
No Replacement
|
No Replacement
|
|
TO-PAY-B-EMR-T2
|
SolutionsPlus: Payroll Export 200-1000 - Emerging
|
No Replacement
|
No Replacement
|
|
TO-PAY-B-EMR-T3
|
SolutionsPlus: Payroll Export 1000 + Emerging
|
No Replacement
|
No Replacement
|
|
WFM Advanced - Nordic Burst
|
|
TO-WFM-B-NOR-T1
|
SolutionsPlus: WFM Advanced For Cisco 50-199 - Nordics
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
TO-WFM-B-NOR-T2
|
SolutionsPlus: WFM Advanced For Cisco 200-1000 - Nordics
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
TO-WFM-B-NOR-T3
|
SolutionsPlus: WFM Advanced For Cisco 1000 + Nordics
|
CLB-SAAS-WFM-II-M
|
Calabrio New Workforce Management Overage
|
|
Payroll - Nordic Burst
|
|
TO-PAY-B-NOR-T1
|
SolutionsPlus: Payroll Export 50-199 - Nordics
|
No Replacement
|
No Replacement
|
|
TO-PAY-B-NOR-T2
|
SolutionsPlus: Payroll Export 200-1000 - Nordics
|
No Replacement
|
No Replacement
|
|
TO-PAY-B-NOR-T3
|
SolutionsPlus: Payroll Export 1000 + Nordics
|
No Replacement
|
No Replacement
|
|
Implementation Services
|
|
TO-SOW-50-199
|
SolutionsPlus: Fixed SOW, Including T&E 50-199
|
No Replacement
|
No Replacement
|
|
TO-SOW-200-1000
|
SolutionsPlus: Fixed SOW, Including T&E 200-1000
|
No Replacement
|
No Replacement
|
|
TO-ADD-PS
|
SolutionsPlus: Additional PS
|
No Replacement
|
No Replacement
|
|
TO-TE-PASS
|
SolutionsPlus: T&E Pass Thru
|
No Replacement
|
No Replacement
|
|
Included Items
|
|
TELEOPTI-BURST-PAK
|
SolutionsPlus: TeleOpti PAK
|
No Replacement
|
No Replacement
|
For More information on this announcement please visit: https://www.calabrio.com/cisco-contact-center/
For questions or comments please contact: ciscoorders@calabrio.com
