Announcement of End of Orderability for Upstream Works Perpetual Licensing via Solutions Plus
Overview of Announcement ID1031840
Cisco announces the end-of-orderability dates for Upstream Works Perpetual Licensing via Solutions Plus. This includes offers with Top-Level SKU USW-FINESSE. All the affected products are replaced by Top-Level SKUs USW-FIN-SUB and USW-CLD-SAAS.
The last day to order the affected product(s) is outlined in the tables below. Customers with active service contracts will continue to receive support directly from Upstream Works as outlined in the tables below.
Table 1 describes the milestones, definitions, and dates for the affected product(s).
Table 2 lists the product part numbers affected by this announcement.
Table 3 describes the milestones, definitions, and dates for additional affected product(s).
Table 4 lists the additional product part numbers affected by this announcement.
Table 1. End-of-Orderability Date for upstream Works Perpetual Licensing via Solutions Plus
|
Milestone
|
Definition
|
Date
|
|
Upstream Works End-of-Orderability Date:
|
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
|
May 5, 2023
|
Product Part Numbers
Table 2. Product Part Numbers Affected by This Announcement
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement
|
Replacement Product Description
|
|
USW-FINESSE (Top-Level Perpetual)
|
|
USW-FINESSE
|
Solutions Plus:ATO for Upstream Works for Finesse
|
USW-FIN-SUB
|
Flex Solutions Plus 2.0 Subscription
|
|
UWF-APP-IBM
|
Upstream - AS/400 or 3270 Works Toolkit
|
UWF-FLX-IBM
|
Upstream - AS/400 or 3270 Works Toolkit
|
|
UWF-APP-CCB
|
Upstream - CCandB Works Toolkit
|
UWF-FLX-CCB
|
Upstream - CCandB Works Toolkit
|
|
UWF-APP-SFC
|
Upstream - Salesforce Works Toolkit
|
UWF-FLX-SFC
|
Upstream - Salesforce Works Toolkit
|
|
UWF-APP-MSD
|
Upstream - MS Dynamics Works Toolkit
|
UWF-FLX-MSD
|
Upstream - MS Dynamics Works Toolkit
|
|
UWF-APP-SOC
|
Upstream - Social Listening
|
UWF-FLX-SOC
|
Upstream - Social Listening
|
|
UWF-APP-MRP
|
Upstream - MRPG Connector
|
UWF-FLX-MRP
|
Upstream - MRPG Connector
|
|
UWF-APP-SEL
|
Upstream - Selligent Marketing Cloud Connection
|
No Replacement
|
No Replacement
|
|
UWF-APP-VLK
|
Upstream - VoiceLink Provider
|
UWF-FLX-VLK
|
Upstream - VoiceLink Provider
|
|
UWF-CAL-RPT
|
Upstream - Advanced Reporting and Dashboards
|
UWF-FLX-RPT
|
Upstream - Advanced Reporting and Dashboards
|
|
UWF-APP-BOT
|
Upstream - AI Conversation API
|
UWF-FLX-BOT
|
Upstream - AI Conversation API
|
|
UWF-CAL-OPI
|
Upstream - UWF Premium Integrations (PI Works)
|
UWF-FLX-PIWORKS
|
Upstream - UWF Premium Integrations (PI Works)
|
|
UWF-CAL-XPI
|
Upstream - UWF Premium Integrations for UCCX (PI xWorks)
|
UWF-FLX-PIWORKS
|
Upstream - UWF Premium Integrations for UCCX (PI xWorks)
|
|
UWF-CAL-XDB
|
Upstream - UWF Digital Works for UCCX (Digital xWorks)
|
UWF-FLX-DWORKS
|
Upstream - UWF Digital Works for UCCX (Digital xWorks)
|
|
UWF-CAL-XPP
|
Upstream - UWF Productivity Pack UCCX (Productivity XWorks)
|
UWF-FLX-PWORKS
|
Upstream - UWF Productivity Pack UCCX (Productivity XWorks)
|
|
UWF-CAL-DGB
|
Upstream - UWF Digital Works(Digital Works)
|
UWF-FLX-DWORKS
|
Upstream - UWF Digital Works(Digital Works)
|
|
UWF-CAL-OPP
|
Upstream - UWF Productivity Pack (Productivity Works)
|
UWF-FLX-PWORKS
|
Upstream - UWF Productivity Pack (Productivity Works)
|
|
UWF-APP-VQS
|
Upstream - VQ Server
|
UWF-FLX-VQS
|
Upstream - VQ Server
|
|
Other
|
|
|
|
|
UWF-SRV-APP
|
Solutions Plus: USW for Finesse Application Server Base
|
UWF-FLX-SRV
|
Solutions Plus: USW for Finesse Application Server Base
|
|
UWF-CAL-XPR
|
Solutions Plus: USW for Finesse Omnichannel for UCCX
|
UWF-FLX
|
Solutions Plus: USW for Finesse Omnichannel for UCCX
|
|
USW-FINESSE-PAK
|
Upstream Finesse PAK
|
No Replacement
|
No Replacement
|
Table 3. End-of-Orderability Date for Upstream Works via Solutions Plus (Sustaining)
|
Milestone
|
Definition
|
Date
|
|
Upstream Works End-of-Orderability Date:
|
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
|
May 5, 2023
|
Product Part Numbers
Table 4. Additional Product Part Numbers Affected by This Announcement
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement
|
Replacement Product Description
|
|
USW-FIN-SUB (Top-Level Subscription On-Prem)
|
|
USW Addons
|
|
|
|
|
UWF-FLX-PIS
|
Upstream Premium Integrations (PI Works)(Ind Suppl Licenses)
|
No Replacement
|
No Replacement
|
|
UWF-FLX-PPS
|
Upstream Works - Productivity Pack (Prod Works Ind Supp Lic)
|
No Replacement
|
No Replacement
|
|
USW Digital Subscriptions
|
|
|
|
|
UWF-LIC-BURST
|
Upstream Works - Propack and Digital Base Burst wi/PI
|
No Replacement
|
No Replacement
|
|
Other
|
|
|
|
|
UWF-FLX-SEL
|
Upstream Works - Selligent Marketing Cloud Connection
|
No Replacement
|
No Replacement
|
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement
|
Replacement Product Description
|
|
USW-CLD-SAAS (Top-Level Subscription Cloud)
|
|
USW Addons
|
|
|
|
|
UWF-FLX-ENA
|
Upstream Works - Employee Assist - per 100 named agents
|
No Replacement
|
No Replacement
|
|
UWF-FLX-MSG
|
Upstream Works - UDM - Messages
|
|
** WEBEX CONNECT**
|
|
UWF-FLX-APN
|
Upstream Works - UDM - Whats App Number
|
|
** WEBEX CONNECT**
|
|
UWF-FLX-EMA
|
Upstream Works - Non UW desktop Assist Access - 3600 /hr
|
No Replacement
|
No Replacement
|
|
End-of-Sale Product Part Number
|
Product Description
|
Replacement
|
Replacement Product Description
|
|
USW-1TF (Top-Level One-Time Fees and Charges)
|
|
UWF-LIC-BURST
|
Upstream Works - Propack and Digital Base Burst wi/PI
|
No Replacement
|
No Replacement
|
|
UWF-FLX-OVG
|
Upstream Works - DM - Messages (overage)
|
|
** WEBEX CONNECT**
|
For questions or comments please contact: rmcdougall@upstreamworks.com
