Agent Not ready reason code question.

[hkdisneyland]

Depend on our agent states report, we find out some not ready reason code is 32755. The reason code means call ended.

What's mean call ended ?

Our CRS is 4.05

[wenqianyu]

You may have only default setup for Reason Code, which does not mean anything. You need to set it up yourself in CRS server > Cisco Desktop Administrator. Here you can add Coffee Break, Lunch Break, or others.