We've a Cisco email setup through which we send an email to a particular mail id and Cisco routes it to the next available agent and opens the mail in CAD. I want to hook into this 'email arrived on CAD" event using my .NET application. So that my application can take some business decision based on the email that was received by the agent.
I'm completely clueless about how to begin on this. Any help will be deeply appreciated.
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...
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