Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For other products, please contact Cisco TAC (tac.cisco.com).
Finesse
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- Get a Finesse environment: DevNet Sandbox
- What can a developer do with the Finesse APIs
- Difference between the Finesse REST API and the Finesse JavaScript API
- Finesse differences between a UCCX and UCCE deployment
- Finesse Administration Guide
- Finesse Agent and Supervisor Desktop User Guide
- Finesse FAQ
Finesse REST API
- Tools: Postman & Pidgin/Adium
- Finesse developer guide documentation
- Finesse notification service / XMPP
- REST API ports
- Notification ports
- REST API authentication
- Finesse REST API self-paced tutorials
- Finesse SSO client integration
Finesse JavaScript API
- Finesse JavaScript Library documentation
- Visual design guide
- Finesse sample gadgets
- XMPP/BOSH/Websocket libraries
- Where to upload custom gadgets
- Understanding callbacks
- Gadget changes not reflected
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Task Routing
Start
Learn
