Contact Center Knowledge Base

[Paul Zimmerman]

Contact Center Knowledge Base

The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For other products, please contact Cisco TAC (support.cisco.com).  

Finesse

 

Start

• Get a Finesse environment: DevNet Sandbox
• What can a developer do with the Finesse APIs
• Difference between the Finesse REST API and the Finesse JavaScript API
• Finesse differences between a UCCX and UCCE deployment
• Finesse Administration Guide
• Finesse Agent and Supervisor Desktop User Guide
• Finesse FAQ

 

Finesse REST API

• Tools: Postman & Pidgin/Adium
• Finesse developer guide documentation
• Documentation 101: How to read the table
• Finesse notification service / XMPP
• REST API ports
• Notification ports
• REST API authentication
• Finesse REST API self-paced tutorials
• Finesse SSO client integration

 

Finesse JavaScript API

• Finesse JavaScript Library documentation
• Visual design guide
• Finesse sample gadgets
• XMPP/BOSH/Websocket libraries
• Where to upload custom gadgets
• Understanding callbacks
• Gadget changes not reflected

 

Learn

• Finesse Learning labs
• DevNet Sandbox

 

Task Routing

 

Start

• What a developer can do with the Task Routing APIs
• Task Routing Developer Guide 
• Task Routing FAQ

 

Learn

• DevNet Sandbox