xml parse error in IE11 in jabberwerx.js

[ikunalrai]

Hi ,

I am facing issue with non sample gadget running in IE11.

jabberwerx through error while xml parse invalid empty default namespace.any idea why ?

[ewindgat]

Check if there are any invalid characters, like !

Also, if that does not help, if you could post the xml, so we can take a look at the namespace?

Thank you

[ikunalrai]

Error on IE11 console:

index.html, line 108 character 17

network timeout retry 1

SCRIPT5007: Unable to get property 'xml' of undefined or null reference

jabberwerx.js, line 940 character 1

network timeout retry 2

SCRIPT5007: Unable to get property 'xml' of undefined or null reference

jabberwerx.js, line 940 character 1

network timeout retry 3

SCRIPT5007: Unable to get property 'xml' of undefined or null reference

jabberwerx.js, line 940 character 1

closed: <stream:error xmlns:stream="http://etherx.jabber.org/streams"><service-unavailable xmlns="urn:ietf:params:xml:ns:xmpp-streams" /></stream:error>

[ikunalrai]

Error on IE11 console:

index.html, line 108 character 17

network timeout retry 1

SCRIPT5007: Unable to get property 'xml' of undefined or null reference

jabberwerx.js, line 940 character 1

network timeout retry 2

SCRIPT5007: Unable to get property 'xml' of undefined or null reference

jabberwerx.js, line 940 character 1

network timeout retry 3

SCRIPT5007: Unable to get property 'xml' of undefined or null reference

jabberwerx.js, line 940 character 1

closed: <stream:error

xmlns:stream="http://etherx.jabber.org/streams"><service-unavailable

xmlns="urn:ietf:params:xml:ns:xmpp-streams" /></stream:error>

Regards,

[warrant3842 · Accepted solution]

Hi,

I'v met the same error status as you. So I used Chrome. It works well !. I think jabberwerx has some problem or in-compatibility with IE 11.

[ikunalrai]

But how to make it compatible with IE11

[ikunalrai]

Hi ,

I need to support jabberwerx.js in IE11 to because our application is running on IE11.

Please help dear..

[ewindgat]

One thing to check, is if your Finesse is running in IE compatibility mode. Some networks will have compatibility set. In this case, Finesse sends in the header a meta tag <meta> forcing IE into IE 8 compatibility mode. This could affect your gadgets.

Please verify that this is not the case. You can test this with the IE Developer Tool bar, by selecting the emulation mode version (i.e. 8,9, 10, 11, and Edge). Finesse 10.5 supports IE 9 and 11. Finesse version 11 supports IE 9, 10, and 11.