Hi there, this page is intended to walk you through the CX Cloud onboarding and adoption process. Take a look through the various resources we’ve provided – including quick videos, graphics, and guides – for help with CX Cloud. If you have any specific questions, please let us know.
Thank you for your question. Going through each of the resources provided should serve as a playbook on your CX Cloud adoption journey. For quick step-by-step guides, check out the "5 things to get you started as a SUA" and Telemetry documents. Other resources can be referenced as needed for troubleshooting or common questions. We're regularly updating this page with new content to make it more comprehensive and up-to-date, so please feel free to leave any feedback if there are specific resources you'd like to see.
Customers are starting to ask about possible viewing all of their Smart Accounts in the CX Cloud. Is there a plan to merge the two portals in the near future? As customers would like to see everything in one place. Thank you!
@hapolina Thank you for your comment. With the intent for CX Cloud to be a single pane of glass for customers, there would certainly be value in connecting Smart Accounts. It's been discussed, but to provide your feedback directly to product teams and inquire about specific roadmap timelines, I recommend utilizing the feedback portals below.
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