Hello, Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error : Account Creation Not Allowed You do not have sufficient...
Forum Posts
Hi there, I’ve been reading the official documents about the transitioning from SNTC to CX Cloud and I think a few things need to be clarified. Can you help, please? 1 – Can customers who only have Smartnet/Solution Support contracts, without Success...
We had a big issue today with Cisco CX cloud agent, first it decided to scan device ahead of time and It’s started at 4PM instead of the scheduled 12am EST.Then we immediately noticed OSPF flaps on most of our Cisco ASR-920 routers running 17.09.04.W...
Resolved! Cisco CX Cloud and Cisco Collector
Hello,I received the notification about the migration from SNTC to Cisco CX Cloud.I would like to know if Cisco Collector will stay useful to collect device data, and then upload the collection to a new Cisco CX Cloud endpoint.Do you have such inform...
Hi.When I add Catalyst Center as a data source in CX Cloud, I'm basically using Catalyst as an agent ? Or even if I do that, would I need the client to have a dedicated VM for the CX agent?
Is there a way to export one CSV file for all advisories at the same time with the details of the affected and potentially affected assets (hostname, ip, SN)?
Resolved! CX Agent in Cloud
Hello, I would like to know if CX Agent can only be configured in a VM or if it is possible to configure it in a cloud? Looking at the guides, I only see information about configuring VMs.
The CX Cloud Agent setup fails on connectivity verification, please see attached picture.Everything outgoing is allowed in the firewall. nslookup from a machine in the same subnet to:cloudsso.cisco.com, api-cx.cisco.com etc works fine. What could be ...
Resolved! Crashed Assets in CX Cloud
Hi there, In the link Supported Product Families - Cisco for CX Cloud, it shows all the eligible families with Software Insights and Fault Insights but there are also a topic named "Assets with Crash Risk Insights" and a topic "Crashed Assets with/wi...
now we procured M& blades , PCI nodes and H100 cards. The agreement with cisco was that cards & nodes are covered under the maintenance terms and coverage of the associated M7 blade, as they are installed within the blade chassis .M7 blades were in a...
Hi All,Another group (subsidy) has their own Cisco gear and its showing in our cx cloud database because we share the same mailing address. Cisco then usually mixes things up. Is there a way I can segregate/remove these equipment from appearing in ou...
Hi All,Fairly new here. How do I get access to CX cloud? My lead has tried to add me but we are getting 'The Cisco ID and email address do not match a valid user for your organization. Verify the information and try again. I already have all the cont...
My client was configuring the CX Cloud Agent on the VM and a screen appeared to configure the K3S Cluster. This is the first time I've seen this, does anyone have any idea how to proceed? Would it be better to go with the default configuration option...
Is there a way centralized to managed Identity Access Management?
If we have smartnet contracts, Solution Support contracts and some Success Track Level 1 contracts. Am i able to show all contracts in CX Cloud? Is it automatically show or i need to import or trigger for it ?
