Brand new 2.4.1 agent VM. Status in CX Cloud portal is running. I added our Catalyst Center to the agent. After 2 hours Catalyst Center status remains "Unknown". When running cli commands debug-cxcli agent checkControllerReachability or cxcli agent m...
Forum Posts
Hello, Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error : Account Creation Not Allowed You do not have sufficient...
Resolved! Removing CX Agent
Hi there, Is it possible to remove a CX Agent at Data Source page? The virtual machine is already deleted but we would like to remove it from Data Source page at CX Cloud portal (snapshot down below). Best regards
Resolved! CX Agent discovering via IP ranges
Can you only add ranges one at a time? With CSPC, we were able to add as many as 500 at once via the XML API console script. I've yet to see a way to do this via CX. I have many customers with over 100 ranges, what's the best method for discovering...
I received the notification that SNTC will be replaced by CX Agent. I can access the CX Cloud portal, but receive the notification that I do not have sufficient access rights and I need to contact my company's CX Cloud Super Admin. There is no link...
Resolved! CX Cloud Registration
Hi there, I'm trying to register at http://cx.cisco.com/activate but I'm facing the message: "Account Creation Not Allowed - You do not have sufficient access to create a CX Cloud account. If you are using a public email domain, try using your compan...
*If we want telemetry for firewalls, ISE, AMP and other security products, do we import them directly into CX agent? Or is there another recommended method? Is there any documentation for this? *Does telemetry work for non Cisco devices?
How can I view all services contracts of a customer? Is CX Cloud can help me ? If so, what kind of permissions or procedures should have been taken to get access and view these contracts?
Resolved! From SNTC (CSPC) to CX Cloud - Questions
Hi there, I’ve been reading the official documents about the transitioning from SNTC to CX Cloud and I think a few things need to be clarified. Can you help, please? 1 – Can customers who only have Smartnet/Solution Support contracts, without Success...
We had a big issue today with Cisco CX cloud agent, first it decided to scan device ahead of time and It’s started at 4PM instead of the scheduled 12am EST.Then we immediately noticed OSPF flaps on most of our Cisco ASR-920 routers running 17.09.04.W...
Resolved! Cisco CX Cloud and Cisco Collector
Hello,I received the notification about the migration from SNTC to Cisco CX Cloud.I would like to know if Cisco Collector will stay useful to collect device data, and then upload the collection to a new Cisco CX Cloud endpoint.Do you have such inform...
Hi.When I add Catalyst Center as a data source in CX Cloud, I'm basically using Catalyst as an agent ? Or even if I do that, would I need the client to have a dedicated VM for the CX agent?
Is there a way to export one CSV file for all advisories at the same time with the details of the affected and potentially affected assets (hostname, ip, SN)?
Resolved! CX Agent in Cloud
Hello, I would like to know if CX Agent can only be configured in a VM or if it is possible to configure it in a cloud? Looking at the guides, I only see information about configuring VMs.
The CX Cloud Agent setup fails on connectivity verification, please see attached picture.Everything outgoing is allowed in the firewall. nslookup from a machine in the same subnet to:cloudsso.cisco.com, api-cx.cisco.com etc works fine. What could be ...
