cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

How to collect UCS Central tech support log bundle

3784
Views
5
Helpful
0
Comments

Introduction

Cisco UCS Central manages multiple Cisco UCS instances (or domains) across globally distributed data centers. Every instance of Cisco UCS Manager and all of the components managed by it form a domain. Cisco UCS Central integrates with Cisco UCS Manager, and utilizes it to provide global configuration capabilities for pools, policies, and firmware.

The purpose of this document is to help you in collecting tech support log bundle for the UCS Central. Tech-support files are extremely useful in troubleshooting a wide array of issues in a UCS environment. 

 

Collect Tech Support Bundle

Method 1 :- GUI

 

STEP 1 - Open a web browser and enter UCS central IP address or FQDN

 

STEP 2 - Login into UCS Central and navigate to "Create and  Download Techsupport file " option

 

1-central.png

 

 

 

STEP 3 - Click on " Create and Download Techsupport file " button and select Option "All "

 

2-central.png

 

STEP 4 - Once it completes, click " Download Now" link to download the file to local system.

 

3-central.png

 


Method 2 :- CLI

Open a SSH to UCS central system and execute following commands to collect and export tech support bundle.

 

STEP 1 - Switch to local management context

 

ucs-central# connect local-mgmt

 

STEP 2 - Execute following to collect tech support bundle.


ucs-central(local-mgmt)# show tech-support detail

 

Initiating tech-support information on ucs-central.localdomain
All tech-support tasks are completed.
The detailed tech-support information is located at volatile:///20130420070352_ucs-central.localdomain_techsupport_UCSCENTRAL_ALL.tgz

 

 

STEP 3 - Copy tech support file out of UCS Central to another system.

 

 

ucs-central(local-mgmt)# copy volatile:/<file-name> <destination>

 

ftp: URI of destination file
scp: URI of destination file
sftp: URI of destination file
tftp: URI of destination file

 

 

 

The file collected via Method #1 or #2 can be uploaded to TAC Service Request

http://www.cisco.com/web/about/security/intelligence/01_12_TAC_Uploads.html

 

Related Information

How to Read UCS B-Series Tech-Support Files
What are System Event Logs in UCS manager
Procedure to Gracefully Shutdown and Powerup UCS system

Content for Community-Ad