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Cisco EIM Custom Rule development

oabulaban
Beginner
Beginner

As per Cisco EIM 9.0(2) guide:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_902/Maintenance/cisco_im902_cce_userguide_administration_routing.pdf

We can develop a "Custom Rule" in Java to do some custom checks

Anyone tried to use the Custom Rule before?

Any guidelines on how to develop it?

1 Reply 1

Geevarghese Cheria
Cisco Employee
Cisco Employee

Hi,

  Apologies for the delay in responding to you. Can you please post your question

under Unified Contact Center Enterprise community. Also for related information request to refer - https://supportforums.cisco.com/discussion/11395426/eim-441-howto-automatically-forward-email-original-attachment

Thanks and Regards,

Geevarghese

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