We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgradethe se...

As per Cisco EIM 9.0(2) guide:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/co...

Scott, Have you found a solution for this issue (other than using a mail server other than exchange ...

Hi Gergely,i believe you misunderstood what i was saying... i am not porposing to do the synchroniza...

to re-sync, you'll need to run a few queries to delete some data from AW and then allow it to do the...

to re-sync, you'll need to run a few queries to delete some data from AW and then allow it to do the...

if all your gateways have vxml co-resident and you always want to send the vxml leg of the call back...

so, the self service is a tcl script on the voice gateway? is the prompt on the voice gateway record...

one thing I forgot to ask, is this UCCE or UCCX?second thing, when you call the IVR directly from 1 ...

Yes, i was saying exact same thingSo, when you make a call from 1 phone to the other, without the co...

As per my knowledge, this is all in the "Region" thing. The "Default" region uses G722 and G711 code...

can you force your extensions to talk G711 together?

It's all about when different fields are incrementedCallAnswered is incremented once a call is answe...

CAD is not supported in PCCE. Only agent software supported are Finesse & CTIOShttp://www.cisco.com/...

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