About oabulaban

oabulaban · 08-31-2023

We just upgraded to Cisco CCP 12.5SU3 from 12.5SU1 for Task routing with Cisco UCCE 12.6 and Task submission stopped working While checking the guides for Task Routing we came upon 2 different guides: 1- Task Routing guide: POST - Task Routing - Docu...

oabulaban · 07-17-2023

Is there a method to clear ALL tasks that were sent to CCP (SocialMiner)? Rebooting the server and/or the PGs does not delete all Tasks that were already sent I am looking for a method to clear everything, as if the server is a new installation as th...

oabulaban · 06-05-2023

Hi Is there a limit to how many websocket connections a finesse server can handle? Our customer developed his own CTI Adapter using WebSockets. With low number of agents, everything works fine and agents can login via API and connect to notification ...

oabulaban · 07-22-2022

Customer have their own CRM and built their own CTI Toolbar. It has been working for years on Finesse 11.6 / ucce 11.6 The source code for their connection is as following: boshConfigBuilder.setResource("smack");boshConfigBuilder.setXmppDomain("<fqdn...

oabulaban · 08-06-2015

We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgradethe servers will have new IPs and hostnames We only have a single AD and wish to do the deployment on it. During the upgrade, both 8.5 and 10.5 system will ...

oabulaban · 09-19-2023

The error is that the URL is incorrect Just received feedback that with SU2 the URL has been updated and the folder "rest" was added to the path

oabulaban · 07-19-2023

we tried that - same behaviour. Does it have to do with requeueOnRecovery flag? it is set to true

oabulaban · 07-17-2023

Correction to my above post -> the number of connections that work is 64. It looks like from client side is that the library is trying to connect to Finesse, but nothing is returned. The client timeout (by default after 5 seconds), but even when the ...

oabulaban · 06-29-2023

Smack is being used

oabulaban · 06-15-2023

The issue is NOT observed in the out of the box finesse desktop.. the agents switch to finesse out of the box desktop, once they start having the issues on their CTI adapter, and that works fine

Member Since	‎07-09-2007 08:58 AM
Date Last Visited	‎09-26-2023 07:28 AM
Posts	125
Total Helpful Votes Received	22

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Task Routing API URL & Documentation

UCCE Task Routing - how to delete all Tasks from CCP (SocialMiner)

Finesse Custom CTI Adapter - WebSocket connections limit?

Finesse Custom CTI Toolbar - integration with Finesse 12.6

Cisco UCCE TR upgrade on same domain

Re: Task Routing API URL & Documentation

Re: UCCE Task Routing - how to delete all Tasks from CCP (SocialMiner)

Re: Finesse Custom CTI Adapter - WebSocket connections limit?

Re: Finesse Custom CTI Adapter - WebSocket connections limit?

Re: Finesse Custom CTI Adapter - WebSocket connections limit?