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About oabulaban
02-23-2022
oabulaban
Beginner
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Member since
07-09-2007
106
Posts
15
Helpful
3
Solutions
Certifications
Latest Contributions by oabulaban
Latest Contributions by oabulaban
Discussions oabulaban has Participated In
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Cisco UCCE TR upgrade on same domain
Created by
oabulaban
in
Contact Center
08-06-2015
08-06-2015
We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgradethe se...
Cisco EIM Custom Rule development
Created by
oabulaban
in
Developer General Discussions
06-11-2015
06-11-2015
As per Cisco EIM 9.0(2) guide:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/co...
Scott, Have you found a
Created by
oabulaban
in
Contact Center
03-09-2015
03-09-2015
Scott, Have you found a solution for this issue (other than using a mail server other than exchange ...
Re:Data hole in AW-HDS
Created by
oabulaban
in
Contact Center
03-07-2014
03-07-2014
Hi Gergely,i believe you misunderstood what i was saying... i am not porposing to do the synchroniza...
Re:Data hole in AW-HDS
Created by
oabulaban
in
Contact Center
03-07-2014
03-07-2014
to re-sync, you'll need to run a few queries to delete some data from AW and then allow it to do the...
Re:Data hole in AW-HDS
Created by
oabulaban
in
Contact Center
03-07-2014
03-07-2014
to re-sync, you'll need to run a few queries to delete some data from AW and then allow it to do the...
Re:Additional VXML Gateway with CVP and additional ICM label
Created by
oabulaban
in
Contact Center
03-06-2014
03-06-2014
if all your gateways have vxml co-resident and you always want to send the vxml leg of the call back...
Re:CM conference issue with IVR
Created by
oabulaban
in
Contact Center
03-04-2014
03-04-2014
so, the self service is a tcl script on the voice gateway? is the prompt on the voice gateway record...
CM conference issue with IVR
Created by
oabulaban
in
Contact Center
03-04-2014
03-04-2014
one thing I forgot to ask, is this UCCE or UCCX?second thing, when you call the IVR directly from 1 ...
CM conference issue with IVR
Created by
oabulaban
in
Contact Center
03-04-2014
03-04-2014
Yes, i was saying exact same thingSo, when you make a call from 1 phone to the other, without the co...
CM conference issue with IVR
Created by
oabulaban
in
Contact Center
03-04-2014
03-04-2014
As per my knowledge, this is all in the "Region" thing. The "Default" region uses G722 and G711 code...
CM conference issue with IVR
Created by
oabulaban
in
Contact Center
03-04-2014
03-04-2014
can you force your extensions to talk G711 together?
CUIC-Call Offered less than Call Answered
Created by
oabulaban
in
Contact Center
02-11-2014
02-11-2014
It's all about when different fields are incrementedCallAnswered is incremented once a call is answe...
PCCE ipphone and Finesse
Created by
oabulaban
in
Contact Center
02-11-2014
02-11-2014
CAD is not supported in PCCE. Only agent software supported are Finesse & CTIOShttp://www.cisco.com/...
Re:Ask the Expert: Troubleshooting Unified Contact Center Enter
Created by
oabulaban
in
Contact Center
02-10-2014
02-10-2014
Thank you very much for your repliesSent from Cisco Technical Support Android App
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Public Statistics
Date Registered
07-09-2007
08:58 AM
Date Last Visited
02-23-2022
12:07 AM
Total Messages Posted
106
Total Helpful Votes Received
15
Helpful Votes Given To
User
Helpful Count
Goran Selthofer
15
See all >
Helpful Votes From
User
Helpful Count
LCMC
15
See all >