Member since ‎07-09-2007

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  • 125 Posts
  • 3 Solutions
  • 20 Helpful votes Given
  • 22 Helpful votes Received
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We just upgraded to Cisco CCP 12.5SU3 from 12.5SU1 for Task routing with Cisco UCCE 12.6 and Task submission stopped working While checking the guides for Task Routing we came upon 2 different guides: 1- Task Routing guide: POST - Task Routing - Docu...
Is there a method to clear ALL tasks that were sent to CCP (SocialMiner)? Rebooting the server and/or the PGs does not delete all Tasks that were already sent I am looking for a method to clear everything, as if the server is a new installation as th...
Hi Is there a limit to how many websocket connections a finesse server can handle? Our customer developed his own CTI Adapter using WebSockets. With low number of agents, everything works fine and agents can login via API and connect to notification ...
Customer have their own CRM and built their own CTI Toolbar. It has been working for years on Finesse 11.6 / ucce 11.6 The source code for their connection is as following: boshConfigBuilder.setResource("smack");boshConfigBuilder.setXmppDomain("<fqdn...
We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgradethe servers will have new IPs and hostnames We only have a single AD and wish to do the deployment on it. During the upgrade, both 8.5 and 10.5 system will ...
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Member Since ‎07-09-2007 08:58 AM
Date Last Visited ‎09-19-2023 07:27 AM
Posts 125
Total Helpful Votes Received 22
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