Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About oabulaban
Stats
Member since
07-09-2007
106
Posts
15
Helpful
3
Solutions
08-06-2015
02:22 AM
We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a technology refresh upgrade the servers will have new IPs and hostnames We only have a single AD and wish to do the deployment on it. During the upgrade, both 8.5 and 10.5 system will be running at the same time As per Cisco upgrade guide, a new AD is required for a TR upgrade, but this wont be possible in our scenario How can this be handled? instance name has to remain the same to use the EDMT tool Can we use the same facility and instance currently being used? Or is it safer to create a new facility and then create an instance with the same name under it?
... View more
Labels:
Created by
oabulaban
in Developer General Discussions
in Developer General Discussions
06-11-2015
05:28 AM
06-11-2015
05:28 AM
As per Cisco EIM 9.0(2) guide: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_902/Maintenance/cisco_im902_cce_userguide_administration_routing.pdf We can develop a "Custom Rule" in Java to do some custom checks Anyone tried to use the Custom Rule before? Any guidelines on how to develop it?
... View more
- Tags:
- eim
Labels:
03-09-2015
04:16 AM
Scott, Have you found a solution for this issue (other than using a mail server other than exchange 2010 :) ) ?
... View more
03-07-2014
11:49 AM
Hi Gergely, i believe you misunderstood what i was saying... i am not porposing to do the synchronization using the queries... the queries are used for the following: - lets say you havr an issue with data on 4th of March - you stop AW service - you access the database of hds and delete the data using a delete query until 3rd of march - you run the query "truncate table Recovery" - then you start the AW service - the servicr will compare the data it has with what is available on logger, and retrieve what is missing fyi, this is what tac did in a few similar cases i had opened Sent from Cisco Technical Support Android App
... View more
03-07-2014
09:59 AM
to re-sync, you'll need to run a few queries to delete some data from AW and then allow it to do the sync again... it is best to open a cisco tac case, and soon, as logger data only remains for 14 days in the db Sent from Cisco Technical Support Android App
... View more
03-07-2014
09:33 AM
to re-sync, you'll need to run a few queries to delete some data from AW and then allow it to do the sync again... it is best to open a cisco tac case, and soon, as logger data only remains for 14 days in the db Sent from Cisco Technical Support Android App
... View more
Re:Additional VXML Gateway with CVP and...
in Contact Center
03-06-2014
10:24 PM
03-06-2014
10:24 PM
if all your gateways have vxml co-resident and you always want to send the vxml leg of the call back to the same gw that started it, you can simple use "send to originator" functionality.. this will send the network vru label back to the same gw that initiated the call. otherwise , you'll need to work with sigdigits Sent from Cisco Technical Support Android App
... View more
03-04-2014
12:53 PM
so, the self service is a tcl script on the voice gateway? is the prompt on the voice gateway recorded in g711 or g729? Sent from Cisco Technical Support Android App
... View more
03-04-2014
05:59 AM
one thing I forgot to ask, is this UCCE or UCCX? second thing, when you call the IVR directly from 1 phone, is it g729 or g711 ?
... View more
03-04-2014
05:48 AM
Yes, i was saying exact same thing So, when you make a call from 1 phone to the other, without the conference, it displays G729 as the codec as well, or only when in conference?
... View more
03-04-2014
05:13 AM
As per my knowledge, this is all in the "Region" thing. The "Default" region uses G722 and G711 codecs. So, if both are in the same region, they would use one of those 2 codecs. Out of experience, always disable "announce g722" from the enterprise parameters On the gateway for incoming calls, set the dialpeer codec to g711ulaw, and not a codec class that contains g711 and g729 This should force everything to work in G711
... View more
Created by
oabulaban
in Contact Center
in Contact Center
02-11-2014
07:24 AM
02-11-2014
07:24 AM
It's all about when different fields are incremented CallAnswered is incremented once a call is answered The total you are mentioning seems to be under the "Completed Tasks", which means it is incremented once a call is finished totally So, if we take a call that was answered at 8:25 and its duration was for 10 minutes (lasted till 8:35) It will be "Answered" in the 8 oclock interval, and handled in the 8:30 interval eventually, at the end of the day, you should have both total values equal i hope this helps
... View more
02-11-2014
07:13 AM
CAD is not supported in PCCE. Only agent software supported are Finesse & CTIOS http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_10_0_1/design/guide/PCCE_BK_A0CE0252_00_DesignGuide-10.pdf You can see it under " Options and Features Not Currently Supported" Therefore, as CAD is not supported, CAD IPPA is also not supported.
... View more
Created by
oabulaban
in Contact Center
in Contact Center
02-10-2014
01:28 PM
02-10-2014
01:28 PM
Thank you very much for your replies Sent from Cisco Technical Support Android App
... View more
08-06-2015
We are upgrading UCCE from 8.5 to 10.5 on new hardware, hence its a
technology refresh upgradethe se...
06-11-2015
As per Cisco EIM 9.0(2)
guide:http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/co...
03-09-2015
Scott, Have you found a solution for this issue (other than using a mail
server other than exchange ...
03-07-2014
Hi Gergely,i believe you misunderstood what i was saying... i am not
porposing to do the synchroniza...
03-07-2014
to re-sync, you'll need to run a few queries to delete some data from AW
and then allow it to do the...
03-07-2014
to re-sync, you'll need to run a few queries to delete some data from AW
and then allow it to do the...
Created by
oabulaban
in Contact Center
03-06-2014
03-06-2014
if all your gateways have vxml co-resident and you always want to send
the vxml leg of the call back...
03-04-2014
so, the self service is a tcl script on the voice gateway? is the prompt
on the voice gateway record...
03-04-2014
one thing I forgot to ask, is this UCCE or UCCX?second thing, when you
call the IVR directly from 1 ...
03-04-2014
Yes, i was saying exact same thingSo, when you make a call from 1 phone
to the other, without the co...
03-04-2014
As per my knowledge, this is all in the "Region" thing. The "Default"
region uses G722 and G711 code...
02-11-2014
It's all about when different fields are incrementedCallAnswered is
incremented once a call is answe...
02-11-2014
CAD is not supported in PCCE. Only agent software supported are Finesse
&
CTIOShttp://www.cisco.com/...
Created by
oabulaban
in Contact Center
02-10-2014
02-10-2014
Thank you very much for your repliesSent from Cisco Technical Support
Android App
Public Statistics
| Date Registered | 07-09-2007 08:58 AM |
| Date Last Visited | 09-09-2019 01:34 AM |
| Total Messages Posted | 106 |
| Total Helpful Votes Received | 15 |
