06-11-2015 05:28 AM - edited 03-01-2019 02:48 AM
As per Cisco EIM 9.0(2) guide:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_902/Maintenance/cisco_im902_cce_userguide_administration_routing.pdf
We can develop a "Custom Rule" in Java to do some custom checks
Anyone tried to use the Custom Rule before?
Any guidelines on how to develop it?
03-30-2016 10:38 PM
Hi,
Apologies for the delay in responding to you. Can you please post your question
under Unified Contact Center Enterprise community. Also for related information request to refer - https://supportforums.cisco.com/discussion/11395426/eim-441-howto-automatically-forward-email-original-attachment
Thanks and Regards,
Geevarghese
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