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oabulaban
Beginner
Beginner
‎06-11-2015 05:28 AM
‎06-11-2015 05:28 AM

Cisco EIM Custom Rule development

As per Cisco EIM 9.0(2) guide:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_902/Maintenance/cisco_im902_cce_userguide_administration_routing.pdf

We can develop a "Custom Rule" in Java to do some custom checks

Anyone tried to use the Custom Rule before?

Any guidelines on how to develop it?

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Geevarghese Cheria
Cisco Employee
Cisco Employee
‎03-30-2016 10:38 PM
‎03-30-2016 10:38 PM

Hi,

  Apologies for the delay in responding to you. Can you please post your question

under Unified Contact Center Enterprise community. Also for related information request to refer - https://supportforums.cisco.com/discussion/11395426/eim-441-howto-automatically-forward-email-original-attachment

Thanks and Regards,

Geevarghese

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