Hi Community,
I am currently building an external call control server, for call routing.
Everything is just working great - as it should :-) - but I have one problem:
Following scenario:
One person calls a specific number and my call routing server provides the external call control with a divert decision.
Let's say, Person A with the phone number 1001 is calling Person B with the phone number 2001.
My call routing server provides a divert statement, to route the call from 2001 to 2002.
This works fine, but the person calling "2001" no sees on his phone display, that the number "2002" is called.
I don't want the caller to see, that his call is routed to another number.
So I tried to use the additional "modify" option within my CIXML.
Within the modify statement I can define the "callednumber" and the "callingnumber" additional to the targetnumber within CIXML.
If I set the "callingnumber" to for example "5001" the display of the phone with the number "2002" displays a call from "5001" (even if the caller has the number "1001") this is the expected behavior.
So I thought, if I set the "callednumber" to "2001" the person, how called "2001" and is routed to "2002" should still see "2001" on his phone display. Unfortunately the phone display of the calling person is still displaying the phone number, the call is routed to (2002)
Log story short, I want to set a, let's say "anonymous", call routing, so that the person calling does not see the target phone number, his call is routed to, but still sees the number he has been calling.
The log of the CUCM tells me, that the divert statement with the modify statement, carries a "callednumber" attribute, containing the original number called, so I think, the problem does not lie within my CIXML, but somehow within the configuration of the CUCM?
Has anyone an idea how I could solve this?
Kind regards,
Florian Falcke
