EOX API - 504 Server Error: Gateway Timeout for url

[angelest]

Few months back, this API was working. Recently I receive Gateway Error every time I connect to EOXByDates.

Tried direct connection (no proxy) but same error persists.

I'm able to generate tokens with my client_id and client_secret.

reason:'Gateway Timeout'
request:<PreparedRequest [POST]>
status_code:504
text: '<h1>sswst1.cloudapps.cisco.com</h1>'
url: 'https://api.cisco.com/supporttools/eox/rest/5/EOXByDates/1/2023-01-01/2023-12-31?responseencoding=json'
_content:b'<h1>sswst1.cloudapps.cisco.com</h1>'

_content:b'<h1>sswst1.cloudapps.cisco.com</h1>'

[cmoneypenny]

This worked all last week but stopped this morning:

I have the same problem for EOX:
query_api->https://api.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB

Error: <Response [504]>: <h1>sswst1.cloudapps.cisco.com</h1>
url: https://api.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB

Even the new APIX call does not work:

query_api->https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB

Error: <Response [504]>: <h1>sswst1.cloudapps.cisco.com</h1>
url: https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB

[angelest]

Its starts to work again...

[abjune]

Is it working for you today? I was fine yesterday (4-18-23) but am having the same issue today.

[tom.pendergast]

We have been using the EOXByDates, EOXByProductID and EOXBySerialNumber APIs, and lately we're seeing the same 504 errors.
4/16 Date lookup failed, but ProductID and SerialNumber lookups worked
4/17 All 3 Failed
4/18 All 3 worked
4/19 The date lookup was working earlier this morning around 9:00 AM CST, but now we are getting the 504 errors again.

[cmoneypenny]

Looks like the same problem is back:

doit: query_api->https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB
Error: <Response [504]>: <h1>sswst1.cloudapps.cisco.com</h1>
url: https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB

[angelest]

its working for me still... EOXByDates...

[cmoneypenny]

Now working for me:

doit: query_api->https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/1/ASR1004-40G-NB
{'EOLProductID': 'ASR1004-40G-NB', 'ProductIDDescription': 'ASR1004 Bundle w/ ESP40, RP2, SIP40, 4 1X10GE SPAs, AESK9', 'ProductBulletinNumber': 'EOL13027', 'LinkToProductBulletinURL': 'https://www.cisco.com/c/en/us/products/collateral/routers/asr-1000-series-aggregation-services-routers/eos-eol-notice-c51-742333.html', 'EOXExternalAnnouncementDate': {'value': '2019-04-30', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSaleDate': {'value': '2020-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSWMaintenanceReleases': {'value': '2021-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSecurityVulSupportDate': {'value': '2023-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfRoutineFailureAnalysisDate': {'value': '2021-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfServiceContractRenewal': {'value': '2024-07-28', 'dateFormat': 'YYYY-MM-DD'}, 'LastDateOfSupport': {'value': '2025-04-30', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSvcAttachDate': {'value': '2021-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'UpdatedTimeStamp': {'value': '2019-08-09', 'dateFormat': 'YYYY-MM-DD'}, 'EOXMigrationDetails': {'PIDActiveFlag': 'Y', 'MigrationInformation': 'Cisco ASR1002-HX System,4x10GE+4x1GE, 2xP/S, optional crypto,Cisco ASR1006-X Chassis', 'MigrationOption': 'Enter PID(s)', 'MigrationProductId': 'ASR1002-HX', 'MigrationProductName': '', 'MigrationStrategy': '', 'MigrationProductInfoURL': ''}, 'EOXInputType': 'ShowEOXByPids', 'EOXInputValue': 'ASR1004-40G-NB '}
{'EOLProductID': 'ASR1004-40G-NB', 'ProductIDDescription': 'ASR1004 Bundle w/ ESP40, RP2, SIP40, 4 1X10GE SPAs, AESK9', 'ProductBulletinNumber': 'EOL13027', 'LinkToProductBulletinURL': 'https://www.cisco.com/c/en/us/products/collateral/routers/asr-1000-series-aggregation-services-routers/eos-eol-notice-c51-742333.html', 'EOXExternalAnnouncementDate': {'value': '2019-04-30', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSaleDate': {'value': '2020-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSWMaintenanceReleases': {'value': '2021-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSecurityVulSupportDate': {'value': '2023-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfRoutineFailureAnalysisDate': {'value': '2021-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfServiceContractRenewal': {'value': '2024-07-28', 'dateFormat': 'YYYY-MM-DD'}, 'LastDateOfSupport': {'value': '2025-04-30', 'dateFormat': 'YYYY-MM-DD'}, 'EndOfSvcAttachDate': {'value': '2021-04-29', 'dateFormat': 'YYYY-MM-DD'}, 'UpdatedTimeStamp': {'value': '2019-08-09', 'dateFormat': 'YYYY-MM-DD'}, 'EOXMigrationDetails': {'PIDActiveFlag': 'Y', 'MigrationInformation': 'Cisco ASR1002-HX System,4x10GE+4x1GE, 2xP/S, optional crypto,Cisco ASR1006-X Chassis', 'MigrationOption': 'Enter PID(s)', 'MigrationProductId': 'ASR1006-X', 'MigrationProductName': '', 'MigrationStrategy': '', 'MigrationProductInfoURL': ''}, 'EOXInputType': 'ShowEOXByPids', 'EOXInputValue': 'ASR1004-40G-NB '}

[angelest]

Notice you are using APIX as for me Im using below

https://api.cisco.com/supporttools/eox/rest/5/EOXByDates/1/2023-01-01/2023-12-31?responseencoding=json

[cmoneypenny]

The data would be the same … I am just migrating to the new way of doing things as per:

https://apiconsole.cisco.com/docs/read/overview/Migrating_Applications

[angelest]

thanks... just migrated my API.

[clarity]

I anyone else still having this issue? I've emailed the support email supportapis-help@cisco.com twice and still haven't gotten a reply...

[chesse]

Even after migrating to the new API we are getting 504 gateway timeout using the new URL...

https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/:pageIndex/:productIDs?responseencoding=json

Is this confirmed as a general issue, meaning is Cisco working on a fix now?

[clarity]

As far as I can tell Cisco is just ignoring the problem as other than this thread, I cannot find anything online and they aren't responding to emails. 

[CTRadoumis]

Looks like this is still an issue. EOX started working for me about a week or so ago, but Software Suggestions is still showing the same errors. A few minutes ago I was seeing the following: <html><body><b>Http/1.1 Service Unavailable</b></body> </html> when trying the Software Suggestions API.

I have also emailed API support several times, along with a number of others and have yet to see any response on these issues.