Jabber or CUCM API

[dhoppest]

Hi,

I have a customer that currently has a desktop integration with Lync to their "CRM" application that they build internally. They are interested in moving to Jabber, but require this integration. What they are looking for is the ability to read the ANI and Phone State and write that to their database.

1) Is this possible with Jabber or CUCM API's?

2) If so, could someone help point me in the right direction to the documentation?

Thank you,

David

[Geevarghese Cheria]

Hi David,

I would request to post your question under the Collaboration Endpoints & Jabber community. Also refer this thread for more details - Jabber and Lync interoperability

Thanks and Regards,

Geevarghese

[EKITA1]

Hi,
I have the same query as David but looking into how to use an API to access the CUCM database to report on phone state. i.e. how long an agent has been on-hook or the oh-hook duration between calls.

Thank you.