Any Connect Accepts Devnet provided URL but connection does not go through

[davidisaacgoldstein]

To Whom it may concern,

I installed AnyConnect yesterday. I got my reservation email today. Email provided a URL for devnet, my username and password. I type the URL into anyconnect and it prompts me for my username and password. When i provide what I have been sent, the dialog box simply disappears and reappears, prompting me for username and password again. I have disabled "Block connections to untrusted servers" under both "VPN Preferences" and "System Scan" locations in anyconnect.

I went to redownload anyconnect, but it is the same version I already have installed.

Message log states "user credentials prompt cancelled"

What are my next steps?

Thank you.

Sincerely,

David

[Javier Acuña]

Hello, hope you are well, to solve this failure, validate that your Cisco Anyconnect is configured as follows, as shown in the image

If your operating system is Windows, remember to look at the hidden icons since the session often remains there.

at a more technical level you can validate in the ASA or ISE if your request is reaching the VPN, locate the IP address of your machine and with that you look for it in the Firewall

Remember to rate this answer as useful as this contributes to keeping the community active

[davidisaacgoldstein]

Joracuna,

Thank you for your reply. I click both boxes as shown, and same results. What folder do I go to to look for hidden files? I am connected wirelessly to my ISP Modem. I'm not sure if there is a firewall there, but I guess I could look. I believe it does allow ACLs.

Thank you.

Sincerely,

David

[Javier Acuña]

In windows in the lower right corner I send you an image, validate the firewall of your pc in control panel

[davidisaacgoldstein]

Jaoracuna,

I have clicked there, and looking around, I do not see Cisco AnyConnect listed anywhere to allow or to change it to be allowed. Domain, Private, and Public firewalls are all on.

I apologize. I may need more of a step by step walkthrough to find if it is being blocked somewhere.

Thank you.

Sincerely,

David

[Javier Acuña]

Don´t worry david we are here to support you, try to install the cisco annyconnect component again, you handle the security part in your company since it could be analyzed in the company's firewall if your request is arriving

[davidisaacgoldstein]

Jaoracuna,

I suppose I need to uninstall AnyConnect first?

Also, attached are the modules it wishes to install. Last time, I went forward with these checkboxes selected. Was this a mistake?

Thank you.

Sincerely,

David I. Goldstein

[davidisaacgoldstein]

Jaoracuna,

I uninstalled every module.

I reinstalled Cisco AnyConnect with only the Core/VPN and Diagnostic options clicked.

The end result is the same.

I input the URL provided by the email and a dialog box pops up requesting username and password. I provide the username and password supplied by the email from devnet, and the dialog box disappears and reappears requesting my credentials again.

When I look at the public firewall to allow applications to be be allowed, i do not see Cisco Any Connect or Any Connect.

Thank you.

Sincerely,

David